Accounts Receivable Supervisor

Gordon Flesch Company•Madison, WI

About The Position

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience. In this role you will: Contact customers to collect on invoices that are currently due, including escalated matters from the Accounts Receivable team members Process one-time or recurring electronic payments and set up payment methods in collection systems Investigate and resolve customer complaints, queries or payment discrepancies regarding their accounts Compile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with Account Receivable Specialists and members of management Implement Account Receivable system enhancements and automation to define and streamline collection processes Partner with team members to review collection practices and procedures and identify, develop and implement changes to maintain best collection practices and procedures Develop and maintain schedule for review, and implementation, if necessary, of any changes to the AR training manuals Motivate employees to achieve peak productivity and performance Demonstrate exceptional customer service and resolve complex billing and/or payment issues Directly support major account customers when needed Maintain knowledge of collections procedure and legal requirements Supervise members of the Accounts Receivable team including work allocation, training, and problem resolution Conduct leadership components of the performance review process including establishing appropriate and measurable goals, reviewing progress throughout the year, documenting performance, and conducting performance reviews Autonomously make administrative and procedural decisions and judgments within area of focus Ensure that the work environment is safe, including compliance with OSHA standards and documentation

Requirements

Bachelor degree relating to bookkeeping, Accounting, or related business field or comparable level of experience with a high school diploma or equivalent
3-5 years of collections experience
Intermediate level knowledge of credit and collection practices and laws
Intermediate to Advanced level knowledge of Microsoft Office applications, including Word, Excel, Outlook
Intermediate level knowledge of ERP and collection automation systems
Intermediate level knowledge of Fair Debt Collection Practices Act
Intermediate level knowledge of bankruptcy and insolvency proceedings
Excellent verbal and written communication
Strong attention to detail
Excellent organizational skills
Strong problem solving and analytical skills

Nice To Haves

Five or more years of collection experience
Three or more years of experience utilizing debt collection software and related applications
Three or more years of credit analyst experience
Three or more years of account reconciliation experience
Three or more years handling bankruptcy and other work-out accounts
Three or more years of leadership experience

Responsibilities

Contact customers to collect on invoices that are currently due, including escalated matters from the Accounts Receivable team members
Process one-time or recurring electronic payments and set up payment methods in collection systems
Investigate and resolve customer complaints, queries or payment discrepancies regarding their accounts
Compile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with Account Receivable Specialists and members of management
Implement Account Receivable system enhancements and automation to define and streamline collection processes
Partner with team members to review collection practices and procedures and identify, develop and implement changes to maintain best collection practices and procedures
Develop and maintain schedule for review, and implementation, if necessary, of any changes to the AR training manuals
Motivate employees to achieve peak productivity and performance
Demonstrate exceptional customer service and resolve complex billing and/or payment issues
Directly support major account customers when needed
Maintain knowledge of collections procedure and legal requirements
Supervise members of the Accounts Receivable team including work allocation, training, and problem resolution
Conduct leadership components of the performance review process including establishing appropriate and measurable goals, reviewing progress throughout the year, documenting performance, and conducting performance reviews
Autonomously make administrative and procedural decisions and judgments within area of focus
Ensure that the work environment is safe, including compliance with OSHA standards and documentation