Accounts Receivable Specialist

Paul Davis Restoration of Suburban Maryland/DC

1d•Remote

About The Position

In restoration, billing can be confusing—especially for customers who are stressed and just want their home or business back. Our Accounts Receivable Specialist brings clarity and calm to the process by invoicing projects on time, answering questions, and guiding customers, vendors, and insurance partners through payment steps. You’ll follow established processes, spot problems early, and use good judgment to pursue payment solutions when accounts stall—working hand-in-hand with the Finance team.

Requirements

Knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint)
Knowledge of Quickbooks and other accounting software
Customer service and communication skills
Computer skills
Administration skills
The ability to work under pressure
Exceptional attention to detail
Ability to learn and operate our primary operating systems: RMS, SharePoint, and One Drive
Ability to create documents
Ability to answer and communicate with customers over the phone
Ability to work office equipment
Ability to work independently
Ability to learn Sage (accounting software)
Stress management and composure
Maintain a level of confidentiality
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
High School Diploma or GED required
Two plus years’ experience in an Administrative position
Two plus years’ experience in Accounts Receivables or Collections

Responsibilities

Complete collection calls to clients, vendors, and insurance carriers
Support the Finance and Accounting department with administrative assignments
Record all collections calls in our main operating system, RMS
Make notes in our main operating system (RMS) regarding payments
Contact Insurance Adjustors to see the status of payment release
Complete accounting reports in reference to collections
Receive and take inquiries calls dealing with collections
Assist and work with multiple PDO locations for accounts receivable matters
Liaison with Office Administrators, Management Team, Estimators, and Project Managers
Complete and provide status reports about collections to Management
Monitor and respond to email inquiries daily
All other duties as assigned