Accounts Receivable Specialist

Cadrex Dresser, Osceola & Westminster • Osceola, WI

10m • Remote

About The Position

The Accounts Receivable Specialist is responsible for managing customer accounts, ensuring timely collection of outstanding invoices, applying customer payments, resolving billing discrepancies, and maintaining accurate accounts receivable records. This position works closely with Sales, Customer Service, Operations, and Accounting to support strong customer relationships, maintain accurate account information, and maximize cash flow while minimizing bad debt exposure. The ideal candidate is detail-oriented, customer-focused, and comfortable balancing collection efforts by maintaining positive, professional relationships with customers. Strong communication, organization, and problem-solving skills are important in this role. Previous experience in a manufacturing environment is preferred.

Requirements

• Strong understanding of accounts receivable principles and collection practices.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to analyze account activity and identify discrepancies.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to professionally handle sensitive customer interactions.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks and meet deadlines.
• Associate degree in Accounting, Finance, Business Administration, or related field preferred.
• Equivalent combination of education and experience may be considered.
• 2-5 years of accounts receivable, collections, or accounting experience.
• Manufacturing industry experience preferred.
• Experience with ERP systems and accounting software.
• Experience managing a high-volume customer portfolio is preferred.

Nice To Haves

• Previous experience in a manufacturing environment is preferred.
• Understanding of customer purchase orders, sales orders, shipping documents, and invoicing processes.
• Familiarity with OEM, industrial, distribution, or contract manufacturing customers.
• Experience working with deductions related to freight claims, pricing disputes, returned goods, and quality issues.
• Knowledge of ERP systems such as Epicor, SAP, Oracle, Microsoft Dynamics, IQMS, Plex, or Infor.

Responsibilities

• Generate, distribute, and monitor customer invoices.
• Apply customer payments accurately and timely.
• Reconcile customer accounts and research discrepancies.
• Maintain accurate accounts receivable records and supporting documentation.
• Process credits, deductions, and adjustments in accordance with company policies.
• Monitor accounts receivable aging reports and proactively follow up on overdue balances.
• Contact customers regarding past-due invoices through phone, email, and written correspondence.
• Recommend payment arrangements to management when appropriate.
• Escalate delinquent accounts to management in accordance with established procedures.
• Support cash flow objectives through timely and consistent collection activities.
• Respond to customer inquiries regarding invoices, statements, payments, and account balances.
• Research and resolve payment disputes, pricing discrepancies, and billing issues.
• Collaborate with Sales, Customer Service, and Operations to resolve customer concerns that may impact payment.
• Maintain positive, professional customer relationships while consistently enforcing established payment terms.
• Prepare accounts receivable aging reports and collection status updates.
• Identify trends related to delinquent accounts and customer payment activity.
• Assist with month-end closing activities and account reconciliations.
• Support internal and external audit requests as needed.
• Provide information and recommendations to management related to past-due receivables and collection activities.
• Assist with maintaining and improving accounts receivable processes, controls, and procedures.
• Identify opportunities to improve billing accuracy, collection efficiency, and cash application processes.
• Support ERP system enhancements and other continuous improvement initiatives.

Benefits

• Safety first, rising to the challenge, collaboration, accountability, and doing the right thing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree