Accounts Receivable Specialist

Cryoport, Inc.•Brentwood, TN

17d

About The Position

Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust. Position Summary The position will primarily focus on accounts receivable, working closely with customers to ensure timely processing of payments. This position also requires general accounting responsibilities, including journal entries, intercompany transactions and account reconciliations.

Requirements

Strong communicator, both written and verbal
Ability to establish good customer rapport, while being persistent and successful in collections efforts
Positive, proactive attitude
Attention to detail, accuracy and the ability to prioritize
Strong organizational skills
Ability to articulate and convey information effectively in both group and individual situations.
Team Player
Ability to multi-task
Willingness to continually embrace personal and professional development.
Bachelor's degree in finance/accounting preferred; Associates degree required
3-5 years experience in collections and chargebacks
Proficiency in fair credit practices and accounting principles
Proficiency in MS Office including Intermediate to Advanced Excel skills

Nice To Haves

Working knowledge of Netsuite a plus

Responsibilities

Manage all collection efforts on behalf of the company. For example, initiate collections via phone or email and remind delinquent accounts of open balances; notify customers of insufficient payments and send monthly statements with the goal of optimizing the company is cash receipts and minimizing bad debt losses.
Monitor customer account detail for non-payment, delayed payments and other irregularities
Resolve account discrepancies using various techniques such as by investigating and reviewing supporting documentation
Elevate the resolution of delinquent accounts within the customer is organization and seek assistance from the business development and program management team where considered necessary
Update customer contact information for collection efforts, as needed and provide thorough documentation of customer interaction in NetSuite
Reconcile accounts receivable to the general ledger and resolve any differences
Provide accurate aging reports as requested by senior management
Manage the credit application process for all new clients and ensure proper set up before payment terms are established
Assists to ensure an accurate and timely monthly, quarterly and year end close.
Respond to credit card company for chargebacks in a timely manner
Assist with cash application for payments received from customers in timely manner
Assist with schedules for SEC quarterly review and annual audits and SOX compliance
Responds to inquiries from the management, CFO and Controller, special reporting requests and the like.
Support Controller with special projects and development and implementation of new procedures to enhance workflow improvements for the department
Assist with financial analysis reports, as needed
Any other special projects assigned
Identify and implement improvements to collections process and other related procedures