Accounts Receivable Specialist

Aston Carter•Maple Grove, MN

7d•$25 - $30•Hybrid

About The Position

The Accounts Receivable Specialist focuses primarily on customer collections, with additional responsibilities in invoicing and billing. The specialist manages a dedicated portfolio of customers, builds strong customer relationships, and ensures accurate and timely processing of service-related billing. Approximately 75% of the role is devoted to collections and 25% to invoicing and billing. This is a growth-oriented opportunity on a new accounts receivable team within a global organization, with training available for motivated candidates eager to learn.

Requirements

At least 2 years of experience in accounts receivable, billing, or invoicing, or a strong interest and willingness to learn these functions.
Experience with or comfort performing collections activities, including following up on outstanding invoices and discussing payment status with customers.
Basic to intermediate Excel skills, including exporting data and working with spreadsheets; advanced functions such as VLOOKUP are not required.
Ability to manage invoicing and billing tasks accurately and follow established working instructions.
Strong verbal communication skills and comfort making frequent customer phone calls.
Effective written communication skills for professional correspondence with customers and internal teams.
Ability to manage multiple customer accounts and large portfolios while maintaining accuracy and organization.
Willingness to learn new systems and processes and bring a proactive, positive mindset.
Ability to work with SAP and Salesforce, or willingness to learn these systems as part of daily activities.

Nice To Haves

Experience with collections, invoicing, billing, or accounts receivable is beneficial, but not strictly required for candidates with the right mindset.
Familiarity with PDFs, purchase orders, work orders, and other billing-related documentation.
Comfort working with global teams and large customer portfolios in a dynamic environment.
Strong relationship-building skills and a customer-focused approach to communication.
Willingness to be trained and developed within a growing team, with interest in professional growth in finance or accounting operations.

Responsibilities

Manage a select portfolio of customer accounts and oversee the full collections process for those accounts.
Send account statements to customers regularly and follow up to ensure timely payments.
Build and maintain positive, long-term customer relationships through proactive phone and email communication.
Make outbound calls to discuss outstanding balances, payment status, and account questions, prioritizing phone communication over email when appropriate.
Respond professionally and promptly to incoming customer questions and complaints, providing clear information and solutions.
Process paperwork related to each scheduled service job according to established working instructions.
Create service contracts and service orders for contract-related services, ensuring accuracy and completeness.
Process service partner invoices and associated paperwork according to invoicing working instructions.
Assist with updating and maintaining invoicing working instructions to reflect current processes and requirements.
Update invoices to the correct rates, verify billing details, and send invoices to customers.
Export data from SAP and Salesforce into Excel and prepare reports or files for customers upon request.