Accounts Receivable Specialist

PowerSecure, Inc.•Durham, NC

8d•Hybrid

About The Position

The Accounts Receivable Specialist III applies a growing knowledge of PowerSecure's IFS customer record management, invoicing, and collections processes. This position helps ensure accurate and timely customer billing across the company, communicates discrepancies to department leadership, and supports continuous improvement by identifying opportunities to streamline accounts receivable processes.

Requirements

High school diploma or equivalent required; associate degree preferred.
Three or more years of accounts receivable or related experience.
Experience supporting or driving process improvement.
Proficiency in Microsoft Office, specifically Outlook, Word, and Excel.
Intermediate Excel skills, including formulas and pivot tables, or demonstrated aptitude to learn.
Strong time-management, organizational, and attention-to-detail skills.
Strong mathematical skills.
Good verbal and written communication skills.
Ability to navigate Windows-based computer applications.
Self-directed learner with a strong desire to develop and seek answers within the invoicing process.
Ability to work collaboratively and meet critical timelines.
U.S. Citizen or Permanent Resident.

Responsibilities

Maintain a positive work environment by acting and communicating professionally.
Develop and apply knowledge of accounts receivable processes.
Protect sensitive customer information and data.
Demonstrate a strong understanding of and proficiency in the customer invoicing process.
Work in various customer portals for invoice submission and tracking.
Process and submit project-based invoices.
Provide exceptional service to customers and coworkers by completing assigned work accurately and on time.
Research and resolve invoice disputes with customers and internal operations teams.
Monitor and collect accounts receivable by contacting clients by telephone, email, and mail.
Develop an understanding of system functionality and process flows, and create or update process documentation.
Escalate questions, discrepancies, and concerns promptly to support timely resolution.
Perform other duties as assigned.