Accounts Receivable Specialist

Stewart•Ann Arbor, MI

About The Position

The Accounts Receivable Specialist is responsible for managing customer invoicing, payment processing, collections, account reconciliations, and resolving billing issues. This role helps ensure accurate financial records, timely collections, and strong customer relationships while supporting the organization's cash flow and overall accounting operations.

Requirements

High school diploma or equivalent required.
Two or more years of experience in accounts receivable, billing, collections, or a related accounting role preferred.
Knowledge of accounts receivable processes, cash application, account reconciliations, collections, and customer account management.
Proficiency in Microsoft Office, including Excel, and experience using accounting, ERP, and proprietary business systems; Sage 100 experience preferred.
Experience processing electronic payments, including ACH, wire transfers, checks, and credit card transactions.
Ability to investigate and resolve billing discrepancies, payment issues, and customer account concerns.
Strong attention to detail with a commitment to accuracy and data integrity.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills with the ability to build positive relationships with customers and internal stakeholders.
Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
Ability to work independently and as part of a collaborative team.

Nice To Haves

Associate's degree in Accounting, Finance, Business Administration, or a related field preferred; an equivalent combination of education and experience will be considered.
Knowledge of general accounting principles and GAAP preferred.

Responsibilities

Generate, process, and distribute accurate customer invoices in a timely manner.
Apply and reconcile customer payments, including checks, ACH, wire transfers, credit cards, credits, and adjustments.
Maintain accurate customer records, payment histories, and supporting documentation.
Monitor customer accounts, perform collection activities on past-due balances, and communicate with customers regarding payment status and payment arrangements.
Investigate and resolve billing discrepancies, payment disputes, chargebacks, deductions, and unapplied cash.
Process customer refunds, credit memos, and account adjustments.
Reconcile accounts receivable balances and ensure customer accounts are accurately maintained.
Prepare accounts receivable aging reports, collection status updates, and other financial reports as needed.
Support month-end and year-end close activities, audits, and account reconciliations.
Collaborate with Sales, Customer Service, Operations, and Accounting teams to resolve account issues and improve customer satisfaction.
Ensure compliance with company policies, accounting procedures, internal controls, professional standards, and applicable regulations.
Identify opportunities to improve accounts receivable processes and operational efficiency.
Perform other accounting and administrative duties as assigned.