Accounts Receivable Specialist

Del-Air Heating & Air Con•Orlando, FL

9d•Onsite

About The Position

Under general supervision of the Accounts Receivable Supervisor, this position is responsible for performing tasks requiring quick resolution of issues, including providing reconciliation, performing payment research, and dispute resolution. The role involves collecting payments and handling customer inquiries, ensuring timely processing of requests for the return of customer credit balances, and maintaining frequent contact with internal and external customers to resolve payment, dispute, and return issues. The position also requires performing in-depth customer payment analysis, identifying payment discrepancies, initiating dispute resolution processes, and performing follow-up procedures. Additionally, the Accounts Receivable Specialist will contact customers via phone, email, and mail to collect payment for past due amounts, perform follow-up on all collection efforts to reduce Days Sales Outstanding and minimize the percentage of past due receivables, and complete regularly scheduled department delinquency reports. This role also involves researching and handling customer inquiries, providing superior customer service, and keeping management informed of key developments on accounts. Reliability and dependability in attendance are essential functions. The position requires working well with others, maintaining a positive attitude in a team environment, maintaining a safe workplace, and ensuring safety is the highest priority. Special projects as requested by management and other duties/responsibilities as assigned to meet the ongoing needs of the organization are also part of the role. Ensuring compliance with all Del-Air policies and procedures is mandatory.

Requirements

Associates degree or certification in a relevant field (Accounting, Finance or Business Administration). Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
2+ years of experience in accounts receivable/collections
Ability to operate a 10-key by touch.
Familiarity with credit and collection operations procedures, including reconciliation of AR activity.
Knowledge of general accounting principles
Excellent verbal and written communication skills and demonstrated ability to communicate
Ability to multi-task in a fast-paced environment
Strong attention to detail and high accuracy level
Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
Eligible to legally work in the United States.
Be at least 18 years of age.
Successfully complete a background check and drug screen.
Ability to thrive in a team environment.

Nice To Haves

Knowledge of AX (ERP), preferred.
Ability to speak Spanish, preferred but not required.

Responsibilities

Performs in-depth customer payment analysis to properly record actions required to resolve disputed items.
Identifies payment discrepancies and initiates dispute resolution process, performs follow up procedures as needed.
Maintains frequent contact with internal and external customers in order to process payments, disputes and return issues are resolved.
Ensures appropriate and timely processing of requests for the return of customer credit balances.
Contacts customers via phone, email and mail to collect payment for past due amounts.
Performs proper follow-up on all collection efforts to reduce Days Sales Outstanding and minimize the percent of receivables that are past due.
Completes regularly scheduled department delinquency reports.
Keeps management informed of key developments on accounts.
Researches and handles customer inquiries and provides superior customer service – both externally and internally.
Responsible for working well with others and maintaining positive attitude within a team environment.
Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
Ensure compliance with all Del-Air policies and procedures.