Accounts Receivable Specialist

Elite ISI • Monterey Park, CA

3d • Onsite

About The Position

Elite Interactive Solutions is seeking an experienced Accounts Receivable Specialist to join our Finance and Accounting team. This position is responsible for the day-to-day execution of accounts receivable activities, including billing support, cash application, collections, customer account reconciliation, and aging management. The ideal candidate is organized, detail-oriented, and comfortable taking ownership of a customer portfolio from billing through collection. This role works closely with Accounting, Operations, Sales, Account Management, and Service to resolve billing and payment issues, maintain accurate customer records, and support healthy cash flow.

Requirements

• 3+ years of accounts receivable, collections, billing, or related accounting experience.
• Hands-on experience with cash application, aging management, collections, and customer account reconciliation.
• Strong written and verbal communication skills with the ability to communicate professionally with customers and internal teams.
• Intermediate to advanced Microsoft Excel skills.
• Experience working with an ERP or accounting system.
• Strong organizational skills with the ability to manage a high-volume portfolio and multiple priorities.
• Ability to maintain accurate documentation and meet established deadlines.
• Strong attention to detail and problem-solving skills.

Nice To Haves

• Experience working in a recurring revenue, service, installation, security, field-service, or project-based environment.
• Experience resolving billing, contract, or operational disputes across multiple departments.
• Experience preparing AR metrics, collection forecasts, aging reports, or process documentation.
• Takes ownership of their work and follows issues through to resolution.
• Comfortable communicating with customers, working across departments, identifying discrepancies, and escalating issues based on facts.

Responsibilities

• Manage an assigned customer portfolio and conduct consistent collection follow-up based on aging, payment status, and risk.
• Apply customer payments accurately and timely, including researching unapplied cash, short payments, credits, and deductions.
• Reconcile customer accounts and aging detail and resolve discrepancies prior to month-end close.
• Support recurring and project-based billing by validating customer, contract, and operational information.
• Maintain clear documentation of collection activity, payment commitments, disputes, escalations, and next steps.
• Partner with Account Management, Sales, Service, and Operations to resolve billing disputes, contract questions, service completion issues, and billing readiness.
• Prepare accounts receivable aging, cash collection, delinquency, and escalation reporting.
• Escalate significant disputes, payment plans, concessions, credit risks, or service-hold considerations as appropriate.
• Maintain accurate customer master data, billing documentation, and audit-ready account support.
• Identify recurring billing and collection issues and recommend process improvements.
• Support the Accounting team with additional AR-related activities and projects as needed.

Benefits

• Medical, Dental & Vision Insurance – Elite contributes toward employee and dependent coverage.
• 401(k) & Roth Retirement Plan – Company match of up to 6%.
• Health Savings Account (HSA) – Employer contributions for eligible employees enrolled in a qualifying health plan.
• Company-Paid Basic Life & AD&D Insurance.
• Company-Paid Long-Term Disability Insurance.
• Employee Assistance Program (EAP) at no cost to employees.
• Gym Reimbursement of up to $50 per month.
• Paid Time Off and Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed