Accounts Receivable Specialist

Cascadia Services•Tualatin, OR

2d•Hybrid

About The Position

The Accounts Receivable Specialist works with facility Business Office Managers and CEOs as a subject matter expert and business partner, supporting accounts receivable, billing, collections, and revenue cycle operations across multiple communities. The role analyzes financial performance, identifies revenue cycle risks, develops corrective action plans, conducts operational audits, and provides training and consultation to community leadership and Business Office teams. The specialist uses independent judgment to evaluate financial processes, recommend solutions, and implement practices that improve accounts receivable performance and compliance. This is a full-time, salaried hybrid-remote position that requires travel to assigned facilities as needed.

Requirements

High school diploma or equivalent required.
At least two years of accounts receivable, billing, collections, or business office experience.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Excel, Outlook, and Word.
Excellent customer service, communication, and problem-solving skills.
Ability to manage multiple priorities and meet deadlines.
Ability to travel to assigned communities as needed.

Nice To Haves

Previous experience in healthcare, senior living, long-term care, assisted living, or skilled nursing.
Knowledge of insurance billing, Medicaid, Medicare, private pay, or managed care reimbursement.

Responsibilities

Train and support accounts receivable and billing functions for assigned communities.
Monitor and manage accounts receivable balances and aging reports, and communicate collection concerns to community leadership.
Review resident accounts for accurate billing and timely payment processing.
Follow up on outstanding balances with residents, responsible parties, insurance providers, and other payers.
Assist communities with billing processes, admissions documentation, payer setup, and account maintenance.
Research and resolve billing discrepancies, denied claims, and payment issues.
Maintain accurate resident account records and supporting documentation.
Guide and support Business Office Managers on billing and collection procedures.
Train teams on established billing, collection, and revenue cycle processes.
Conduct account audits to ensure compliance with company policies and regulatory requirements.
Assist with payer updates, rate changes, and system maintenance within designated software platforms.
Prepare and submit required accounts receivable reports.
Provide accounts receivable coverage and support during staffing vacancies as needed.
Partner with operational and financial teams to resolve account issues and improve collection performance.
Support month-end accounts receivable processes and reporting requirements.
Maintain confidentiality of resident and financial information.
Perform other duties as assigned.