Accounts Receivable Specialist

Brookdale Senior Living Inc. • West Allis, WI

11d • Hybrid

About The Position

The Accounts Receivable Specialist is responsible for providing customer service and account resolution to Brookdale customers and associates to ensure exceptional service is provided through timely resolution of customer account billing issues. This role involves researching and resolving billing errors, disputes, and cash application issues through regular customer account audits. The specialist will also handle account inquiries, escalate discrepancies, and assist in training other associates on Accounts Receivable policies and procedures. Identifying potential customer account issues through report review and timely resolution is also a key part of this position.

Requirements

• High school diploma or GED is required.
• Minimum of one year of customer service experience in a blended call center environment is required.
• Knowledge of general accounts receivable concepts and systems, and Microsoft Office (i.e. Excel, Word, etc.) is required.
• Must be detail oriented, organized, and accurate, and possess strong verbal and written communication skills.

Nice To Haves

• Experience with a multi-channel product environment is preferred.

Responsibilities

• Researches and resolves billing errors, disputes, cash application, and other issues through regular customer account audits to provide customers and business partners with accurate billing information while maintaining a high level of customer satisfaction.
• Resolves account inquiries and escalates unsettled discrepancies to provide timely resolution.
• Assists in training associates on Accounts Receivable policies, procedures, and functionality available in company platforms.
• Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries. Works to resolves issues timely.

Benefits

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance
• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement
• Advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED