Accounts Receivable Specialist

The Franklin Group Inc•Boise, ID

About The Position

Franklin Building Supply is seeking a third Accounts Receivable Specialist to join our growing team. This role supports day-to-day accounts receivable operations by handling customer communications, resolving discrepancies, supporting collections, and assisting with administrative and clerical accounting functions to ensure accurate and timely processing. This position requires both an operationally minded and collaborative customer service-oriented individual. Franklin Building Supply highly values their customer relationships and is committed to finding an individual equally committed to building and maintaining those relationships.

Requirements

Ability to work in a fast-paced environment while prioritizing tasks and meeting deadlines.
Basic accounting and reconciliation abilities
Strong customer service skills with the ability to anticipate and respond to customer needs.
Self-motivated, versatile, and team-oriented mindset.
Comfortable handling cash and following established cash-handling procedures.
Strong organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to exercise sound judgment and decision-making.
Open to feedback and continuous learning.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to sit or stand at a workstation for extended periods.

Nice To Haves

Prior Accounts Receivable experience.
Working knowledge of Excel for data analysis and reporting.
Experience with trade credit/building materials industry

Responsibilities

Correspond with customers to respond to billing inquiries and resolve account discrepancies in a timely and professional manner.
Collaborate with sales and various departments to troubleshoot customer inquiries and manage accounts
Monitor accounts for past-due balances and work with customers to collect payments.
Review and analyze business and personal credit applications and set up new accounts and projects.
Escalate payment issues appropriately when needed.
Request, organize, and process legal documents and supporting materials as required.
Assist with lien-related or legal documentation when applicable.
Review figures, postings, and documents for accuracy and correct entry codes.
Possesses the ability to research and reconcile customer invoices and payments, demonstrating strength in basic accounting.
Perform general office duties including filing, scanning, and answering phones.
Analyze account information to determine appropriate solutions for outstanding balances.
Provide written or verbal updates to supervisors and team members as requested.
Provide notary services as needed.
Assist with routine correspondence and administrative tasks.
Perform other duties as assigned to support the smooth operation of the Accounts Receivable department.