Accounts Receivable Specialist

Bildon • Plymouth, MI

21d • Onsite

About The Position

We are seeking a highly organized, customer-focused, and dependable Accounts Receivable Specialist to join our branch team. While this position is responsible for supporting the Accounts Receivable process, it is also highly customer-facing. You will serve as one of the primary points of contact for customers, assisting with billing inquiries, account questions, invoice processing, and payment follow-up while providing exceptional customer service. The ideal candidate enjoys building customer relationships, communicating professionally, and working collaboratively with multiple departments to ensure an outstanding customer experience.

Requirements

• Two years of related education and/or experience preferred.
• Successful completion of a drug screen and criminal background screening.
• Must be at least 18 years of age.
• Strong customer service, communication, and problem-solving skills
• Ability to work independently while staying organized and managing priorities.
• Comfortable using computers, office equipment, and business systems.
• Commitment to workplace safety and company procedures.

Responsibilities

• Serve as a primary point of contact for customers by responding to billing inquiries, resolving account questions, providing updates, and delivering professional, timely customer service.
• Monitor Accounts Receivable email inboxes, send customer statements, follow up on outstanding invoices, and communicate professionally with customers regarding payment status.
• Send invoices daily, accurately input invoices into online customer billing portals, and ensure all billing documentation is submitted according to customer requirements.
• Maintain accurate customer records, scan and file documents, manage daily mail and support general office operations.
• Ensure invoices, statements, and customer account information are accurate and up to date while maintaining proper documentation for internal records.
• Work closely with the service, dispatch, parts, warranty, and accounting team to resolve customer account issues, support billing processes, and ensure positive customer experience.
• Take initiative, handle changing priorities, and assist with additional responsibilities as needed.
• Follow all company safety policies and accident prevention procedures while maintaining a safe work environment.

Benefits

• Medical and Dental Benefits
• Life Insurance
• PTO
• 401k & Company Match
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed