Accounts Receivable Specialist

Omni Hotels & Resorts•Austin, TX

About The Position

Omni Hotels & Resorts is seeking a Accounts Recievable Specialist for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce we ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 We are seeking a detail-oriented and organized Accounts Receivable Specialist to join our team. The ideal candidate will play a crucial role in ensuring accurate and efficient financial operations, with a focus on managing billing, resolving account discrepancies, and maintaining strong communication with internal and external stakeholders. This position is ideal for someone with prior accounting or hotel experience and strong computer proficiency.

Requirements

High school diploma or equivalent required
Previous experience in hotel operations or accounts receivable/accounting roles is highly preferred.
Proficient in Microsoft Excel, Outlook, and general computer systems.
Strong communication skills, capable of engaging effectively with both internal teams and external clients.
Demonstrated ability to manage multiple tasks, meet deadlines, and maintain accuracy under pressure.
Availability to work Monday through Friday on a consistent schedule.

Nice To Haves

Additional education in accounting or finance is a plus.

Responsibilities

Manage and resolve accounts with outstanding balances during the check-out process.
Ensure all billings are prepared accurately and include appropriate supporting documentation for all charges.
Audit banquet and miscellaneous charges posted to master accounts for precision.
Review city ledger edits to verify billing information, addresses, phone numbers, and backup documentation, ensuring accuracy before daily statements are processed.
Maintain a comprehensive billing control log for all invoices, detailing account names, numbers, and billing dates.
Execute daily accounts receivable transfers to corporate accounting systems.
Post group checks and payments promptly and accurately.
Handle all customer billing inquiries in a timely and professional manner.
Ensure follow-up calls are made to major accounts within 10 days of bill mailing.
Organize and maintain records for completed customer service tasks and correspondence.
Communicate with customers, corporate offices, and owners regarding billing concerns.
Attend pre-conference meetings to gather and follow special billing instructions.
Collaborate with all departments to maintain open communication and resolve issues effectively.