ACCOUNTS RECEIVABLE SPECIALIST - PATIENT FINA

PSN Services LLC•Plano, TX

About The Position

The AR Specialist - Patient Financial Engagement will oversee patient accounts receivable management and early out collection strategies across our surgical facilities specializing in spine, orthopedic, ENT, and pain management procedures. This role is responsible for optimizing patient collections through proactive financial engagement, managing front-end collection processes, and ensuring timely patient communication throughout the revenue cycle. The ideal candidate will develop and implement strategic follow-up protocols, oversee statement processing timelines, and work collaboratively with registration, financial counseling, and billing teams to maximize patient collections while maintaining a compassionate, patient-centered approach. This position is critical to reducing bad debt, improving patient satisfaction scores related to billing, and accelerating cash flow from self-pay and patient responsibility balances.

Requirements

Excellent interpersonal skills - Ability to have sensitive financial conversations with empathy and professionalism
Strong analytical capabilities - Interpret collection data and identify trends/opportunities
Technology proficiency - Experience with patient engagement platforms, automated dialers, and payment portals
Project management skills - Ability to implement new collection strategies and monitor results
Training and coaching abilities - Develop staff capabilities in financial conversations
Detail-oriented approach to payment posting and account reconciliation
Understanding of healthcare billing, insurance EOBs, and patient responsibility calculations
Knowledge of Fair Debt Collection Practices Act (FDCPA) and healthcare collection regulations
Ability to balance revenue optimization with patient satisfaction and regulatory compliance
Strong written communication for developing patient letters and scripts
Experience with self-pay scoring models and segmentation strategies
Minimum 3-5 years of patient account management or healthcare collections experience
Proven success improving patient collection rates and reducing AR days
Experience with early out programs and vendor management
Knowledge of front-end revenue cycle processes and point-of-service collections
Understanding of payment plan administration and financial assistance programs
Experience with patient statement vendors and communication platforms

Nice To Haves

Experience in surgical facilities or specialty practices with high-dollar procedures, preferred
Certification in Healthcare Financial Management (CHFP) or Revenue Cycle (CRCR), preferred
Knowledge of automated payment posting and reconciliation systems, preferred
Experience with predictive analytics and propensity-to-pay modeling, preferred
Bilingual capabilities (English/Spanish) for diverse patient populations, preferred
Background in customer service or patient advocacy, preferred
Experience implementing patient financing programs, preferred

Responsibilities

Oversee early out program effectiveness - Monitor and optimize patient collection strategies within the first 120 days of service
Manage patient AR aging buckets - Focus on 0-30, 31-60, and 61-90 day accounts to prevent progression to bad debt
Implement strategic follow-up protocols - Design tiered communication strategies based on balance size, patient payment history, and procedure type
Track and reduce patient AR days - Maintain aggressive targets for self-pay and patient responsibility collections
Coordinate with third-party early out vendors - Manage vendor performance and ensure compliance with collection standards
Develop point-of-service collection protocols - Create scripts and processes for registration staff to collect copays, deductibles, and deposits
Train front desk staff on financial conversations - Ensure staff can confidently discuss estimates, payment options, and financial policies
Monitor POS collection rates by location and staff member - Identify coaching opportunities and best practices
Implement pre-service financial clearance processes - Ensure patients understand financial responsibility before elective procedures
Oversee upfront deposit collection for high-dollar surgical procedures