Accounts Receivable Specialist

ARUZA LLC•Charlotte, NC

About The Position

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward. The Accounts Receivable & Collections Specialist owns the end-to-end AR cycle, with a strong emphasis on proactive collections and customer outreach. This role is responsible for improving cash flow, reducing aged receivables, and ensuring billing accuracy. The ideal candidate is both analytical and action- oriented, with the ability to manage data while confidently engaging customers to resolve outstanding balances. Success Profile Is comfortable making outbound collection calls and following up Takes ownership of results and is motivated by improving cash flow and reducing past-due balances Communicates confidently and professionally, even in difficult collection conversations Thrives in a fast-paced, metrics-driven environment Enjoys solving problems and working cross-functionally to resolve issues

Requirements

Customer-service mindset with confidence handling difficult collection conversations
5+ years of progressive Accounts Receivable experience, including direct collections responsibility
Experience in a multi-location, service-based, or route-driven business strongly preferred
Demonstrated success reducing DSO and improving aging performance
Strong analytical skills with the ability to interpret and act on financial metrics
Advanced Excel skills; experience with ERP/accounting systems
Excellent communication, negotiation, and problem-solving skills
Highly organized with strong attention to detail and follow-through

Responsibilities

Ensure accurate and timely invoicing with a target of 99%+ billing accuracy
Manage aging buckets (30/60/90+), driving reductions in past-due balances
Own and improve key AR metrics, including: Days Sales Outstanding (DSO) Aging percentages across all buckets Cash application turnaround time
Perform daily cash posting and account reconciliations
Execute outbound collection calls and emails to resolve past-due accounts
Develop and implement structured collection strategies to reduce delinquency
Negotiate payment plans and resolve customer billing issues professionally
Maintain detailed records of collection activity and follow-ups
Conduct monthly aging reviews with branch managers and implement action plans
Partner with Operations to resolve billing disputes and prevent recurring issues
Prepare and present monthly AR dashboards highlighting trends and risk exposure
Serve as liaison to outsourced and third-party collections agencies
Identify automation and process improvement opportunities
Support month-end close with accurate AR reconciliations
Assist with audits and ensure adherence to internal controls