Accounts Receivable Representative

ALS • North Vancouver, BC

3d • CA$29 • Remote

About The Position

This position is responsible for assisting with Accounts Receivable functions for the ALS Group in North America. The role involves achieving assigned Accounts Receivable collection targets by proactively managing customer accounts and following up on outstanding balances. Specific duties include contacting customers to arrange pre-payments, conducting collection activities through telephone and email, processing customer payments, applying payments and credits, reconciling customer accounts, and responding to customer inquiries. The representative will also maintain detailed collection notes, escalate high-risk accounts, collaborate with internal departments, and support month-end closing activities.

Requirements

• Minimum 2 years of experience in Accounts Receivable, Collections, Credit, or a related customer-facing finance role.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Demonstrated experience communicating with customers by telephone and email in a professional business environment.
• Strong customer service and relationship management skills with the ability to communicate professionally and confidently with clients.
• Excellent verbal and written communication skills, including the ability to effectively handle collection calls and payment-related discussions.
• Strong organizational, time management, and prioritization skills with the ability to manage a high volume of accounts and competing deadlines.
• High level of accuracy, attention to detail, and commitment to maintaining data integrity.
• Proficiency with Microsoft Office applications, particularly Excel, and experience working with ERP/accounting systems.
• Strong problem-solving and analytical skills with the ability to investigate and resolve account discrepancies.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Results-oriented with a strong work ethic and a focus on achieving collection and cash flow objectives.

Nice To Haves

• Post-secondary education in Accounting, Finance, Business Administration, or a related discipline is preferred.
• Experience working with Oracle or other ERP/accounting systems is considered an asset.

Responsibilities

• Achieve assigned Accounts Receivable collection targets by proactively managing customer accounts and following up on outstanding balances.
• Contact customers to arrange pre-payments and ensure payment requirements are met prior to service delivery where applicable.
• Conduct collection activities through telephone and email communication to resolve overdue accounts and minimize aged receivables.
• Build and maintain positive customer relationships while professionally addressing payment concerns and disputes.
• Process customer credit card payments accurately and in accordance with company policies and procedures.
• Apply customer payments, credits, adjustments, and refunds to accounts in a timely and accurate manner.
• Reconcile customer accounts and investigate discrepancies to ensure account balances are accurate and up to date.
• Work closely with Senior Accounts Receivable staff to identify and properly allocate payments received without remittance instructions.
• Research and resolve unapplied cash, unidentified receipts, and account reconciliation issues.
• Respond to customer telephone and email inquiries regarding invoices, statements, account balances, payment options, and other Accounts Receivable matters.
• Provide customers with copies of invoices, statements, and supporting documentation as requested.
• Maintain detailed collection notes and customer account records within the company’s ERP and collection management systems.
• Escalate high-risk, delinquent, or disputed accounts to management as appropriate.
• Collaborate with internal departments, including Operations, Sales, and Finance, to resolve billing and payment issues efficiently.
• Support month-end Accounts Receivable activities, account reconciliations, and reporting requirements.
• Perform other duties and special projects as assigned by the AR Team Lead, Supervisor, or Manager.

Benefits

• An estimated hourly pay of $28.62 CAD at the time of posting.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree