Accounts Receivable Representative
Select Medical•Atlanta, GA
About The Position
Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
Requirements
- High school diploma or GED equivalent
- At least three or more years of demonstrated collection experience
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Familiarity with Microsoft Excel, Outlook, Word experience required
- Ability to communicate effectively and professionally
- Excellent time management skills
- Excellent writing and documentation skills
- Ability to work independently
- Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Nice To Haves
- Occupational health collection experience preferred
Responsibilities
- Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
- Processes rebills and composes correspondence to customers
- Monitors and reviews account aging reports to ensure timely collection
- Reviews documents and reconciles discrepancies and makes needed adjustments
- Performs account payment reconciliations with incoming receipts
- Prepares and distributes periodic reports on A/R and past due accounts for management and clients
- Negotiates with clients’ repayment terms on past due accounts
- Makes decisions on referring accounts for collection or writing off
- Trains new employees and assist peers
- Determines when adjustments are appropriate and necessary and applies
- Resolves Employer Issues when necessary, such as misapplied or missing payments
- Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
- Monitors rebills for open balances and takes appropriate action
- Schedules and distributes work to meet deadlines and facilitate efficient workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
