Accounts Receivable Representative

Shepherd Electric Supply • Baltimore, MD

11d • Onsite

About The Position

In this role you will: Review past-due accounts on a timely basis and determine appropriate collection action for each. Reduce delinquency rates and aging exposure through consistent, proactive outreach. Document all collection efforts, account adjustments, and status updates in accordance with established policy. Prepare and present past-due account summaries for monthly collection meetings with executive management. Research disputed and delinquent account balances and correct any errors in the Eclipse system. Respond to customer correspondence accurately and within a reasonable timeframe. Partner with Sales and Branch leadership to resolve delinquent accounts, credit holds, and lien or bond issues. Identify, verify, and document account adjustments according to policy. Apply working knowledge of lien releases, lien laws, and bond laws to protect Shepherd’s financial position. Collaborate with the Corporate Controller to manage credit exposure and minimize write-offs. Partner with Sales leadership on legal remedies for severely delinquent accounts. Support credit decisions for new accounts and job accounts with accurate, timely information. Develop and maintain positive working relationships with customers through professional, respectful communication. Navigate high-volume sales-related requests — job accounts, tax issues, and new customer inquiries — with accuracy and follow-through. Communicate clearly across departments to resolve issues before they escalate. Represent Shepherd professionally in all written and verbal interactions. Identify payer trends and non-payment patterns and collaborate with management to address root causes. Support improvements to collections workflows, documentation practices, and reporting visibility. Contribute to cross-functional initiatives that improve working capital performance.

Requirements

• High school diploma required
• 2+ years of experience in accounts receivable, collections, or a customer-facing accounting role
• Working knowledge of lien releases, lien laws, and bond laws
• Proficiency in Microsoft Office
• Basic understanding of accounting and mathematical concepts
• Strong written and verbal communication skills — effective and professional under pressure
• Organized, detail-oriented, and able to meet deadlines in a high-volume environment
• Ability to successfully complete pre-employment screening requirements

Nice To Haves

• Some college with an accounting background strongly preferred
• Experience with Eclipse (Solar Eclipse) or similar ERP is a plus
• Light travel may be required (less than 10%)

Responsibilities

• Review past-due accounts on a timely basis and determine appropriate collection action for each
• Reduce delinquency rates and aging exposure through consistent, proactive outreach
• Document all collection efforts, account adjustments, and status updates in accordance with established policy
• Prepare and present past-due account summaries for monthly collection meetings with executive management
• Research disputed and delinquent account balances and correct any errors in the Eclipse system
• Respond to customer correspondence accurately and within a reasonable timeframe
• Partner with Sales and Branch leadership to resolve delinquent accounts, credit holds, and lien or bond issues
• Identify, verify, and document account adjustments according to policy
• Apply working knowledge of lien releases, lien laws, and bond laws to protect Shepherd’s financial position
• Collaborate with the Corporate Controller to manage credit exposure and minimize write-offs
• Partner with Sales leadership on legal remedies for severely delinquent accounts
• Support credit decisions for new accounts and job accounts with accurate, timely information
• Develop and maintain positive working relationships with customers through professional, respectful communication
• Navigate high-volume sales-related requests — job accounts, tax issues, and new customer inquiries — with accuracy and follow-through
• Communicate clearly across departments to resolve issues before they escalate
• Represent Shepherd professionally in all written and verbal interactions
• Identify payer trends and non-payment patterns and collaborate with management to address root causes
• Support improvements to collections workflows, documentation practices, and reporting visibility
• Contribute to cross-functional initiatives that improve working capital performance

Benefits

• Excellence in service, pricing, and products has been our mission since 1892.
• Exceptional customer service and extensive inventory.
• Rich history of partnering with industry leaders like Siemens and Eaton.
• Commitment to quality and innovation.
• One of the most experienced, knowledgeable, and dedicated teams in the industry.
• Skilled drivers who ensure reliable next-day delivery.
• Serving customers throughout Maryland, Northern Virginia, Washington D.C., and Pennsylvania.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED