Accounts Receivable Representative

Native Pest Management

3d•Remote

About The Position

Native Pest Management is seeking a professional and detail-oriented Accounts Receivable Representative to support our Customer Service Representative and Operations departments by managing customer accounts, collecting payments, and ensuring accurate account reconciliation. This role plays a key part in maintaining healthy cash flow while delivering a positive and respectful experience to our customers. The ideal candidate will work closely with managers, sales, and other internal teams to resolve billing concerns, follow up on past-due accounts, and ensure payments are collected in a timely manner. This position involves both inbound and outbound communication via phone, email, and text, and requires strong communication and problem-solving skills. This position is remote only.

Requirements

Previous customer service experience preferred
Strong high-speed Wi-Fi
Good microphone/headset
Good camera
Call center experience strongly preferred
Experience with customer relationship management (CRM) software strongly preferred
Working knowledge of office software
Entry-level knowledge/skill proficiency with Google Suite including Gmail, Google Sheets, Google Docs, etc
Must be able to type at a minimum of 50WPM and 90% accuracy. (A typing test will be conducted)
Exceptional written, verbal, and interpersonal communication skills
Bilingual in English/Spanish is preferred.
Exceptional English language proficiency, with precise pronunciation and highly effective conversational skills, to ensure clear, confident, and professional communication with customers.

Responsibilities

Handle a high volume of inbound and outbound calls, emails, and messages related to billing and account inquiries
Collect service payments from customers and accurately apply them to accounts
Follow up on past-due accounts through phone, text, and email in a professional and respectful manner
Investigate and resolve billing discrepancies and payment issues
Identify customer account concerns and provide appropriate solutions or escalate as needed
Work closely with managers, sales, and operations teams to resolve account and billing issues
Maintain accurate and up-to-date customer account records in the CRM system
Assist in reconciling accounts and ensuring accuracy in billing and payment records
Respond promptly to customer inquiries regarding invoices, balances, and payment status
Support internal teams with account-related updates and requests