Accounts Receivable Representative II

AmTrust Financial Services, Inc.•Cleveland, OH

15d•Hybrid

About The Position

The Accounts Receivable Representative II plays a key role in supporting accurate and timely accounts receivable operations. This position performs financial, administrative, and clerical work in a fast-paced, high-volume environment while helping ensure quality, efficiency, and strong service for both internal and external customers. In addition to handling day-to-day responsibilities, this role supports process improvements, helps resolve more complex issues, and serves as a resource for less experienced team members. The individual in this position is expected to demonstrate sound judgment, strong organizational skills, and a commitment to AmTrust’s mission, values, and service standards.

Requirements

High school diploma or equivalent.
Three to five years of accounts receivable experience.
Ability to work efficiently in a high-volume environment and manage competing deadlines.
Strong computer skills, including the ability to navigate multiple systems effectively.
Experience completing accounts receivable work accurately and consistently.
Strong written, verbal, and customer service skills.
Ability to use scanning equipment and other standard office tools.
Ability to work onsite 80% of the time, based on business needs.

Nice To Haves

Bachelor’s degree.
Accounts receivable experience within the insurance industry.

Responsibilities

Deliver responsive phone and email support to customers, agents, and internal business partners.
Process and balance transactional activity for large or complex client accounts with accuracy and attention to detail.
Assist with complex billing, payment, and policy dispute issues involving agents, insureds, and underwriters.
Identify opportunities to improve workflows and support updates to accounts receivable procedures and practices.
Partner with internal departments to investigate discrepancies and bring issues to resolution in a timely manner.
Handle escalated matters independently and help drive effective outcomes.
Support team operations by serving as a knowledgeable resource for entry-level staff when needed.
Remain informed about market conditions, operational changes, and business needs that may affect the work.
Perform additional related duties and overtime assignments as business needs require.