Accounts Receivable Representative I

Winzer Corp•Plano, TX

15h•Onsite

About The Position

Responsible for collection of past due amounts, account and payment reconciliation, order releases and new account approval/set up. This role requires initiating and maintaining collection calls on all past due amounts until resolved or paid, recording all contacts in the A/R screen, and answering incoming calls from customers and franchises to resolve questions or problems. The position also involves account adjustments, researching and applying credits, writing off miscellaneous balances approved by the Controller, and researching and reconciling misapplied customer payments. Additionally, the role includes reviewing and researching miscellaneous checks, reviewing orders on hold multiple times per day to ensure timely release of qualified orders, notifying franchises of orders remaining on hold, and making determinations on credit limits and order releases based on bank and trade references. The Accounts Receivable Representative I will also enter select customer invoices into various outside billing portals and update incorrect customer account information data in the computer on all returned mail. Other duties as assigned by Manager.

Requirements

High school diploma.
Minimum 1 year experience in Accounts Receivable/Collections/Cash Applications or Customer Service.
Computer skills in MS Office, particularly Excel.
Excellent communication skills, both written and oral.
Excellent customer service skills.
Working knowledge of accounts receivable and some accounts payable organizational and recordkeeping processes.
Ability to work independently and in a fast-paced environment.
Ability to anticipate work needs and interact professionally with customers.
Excellent organizational skills and attention to detail.

Responsibilities

Initiate and maintain collection calls on all past due amounts until past due amounts are resolved or paid.
Record all contacts or attempted contacts in A/R screen.
Answer incoming calls from customers and franchises and resolve questions or problems.
Research, apply, and transfer credits where applicable.
Write off miscellaneous balances approved by the Controller.
Research and reconcile misapplied customer payments where applicable.
Review and research miscellaneous checks that are identifiable by cash applications.
Review all orders on hold within your assigned group of accounts multiple times per day to ensure timely release of qualified orders.
Notify franchise of orders remaining on hold.
Make determination on credit limits and release of orders based on information provided through bank and trade references.
Enter select customer invoices into various outside billing portals.
Update incorrect customer account information data in the computer on all returned mail.