Accounts Receivable Patient Representative

OneOncology•Myrtle Beach, SC

1d•Onsite

About The Position

Coastal Cancer Center is a patient-centered practice employing a multitude of job positions that support the Grand Strand's largest and most established practice dedicated to being a leader in the treatment of blood disorders and cancer. Coastal Cancer Center seeks those that can fill these positions with their skills, experience and talent. Our employees fulfill the needs of our patients while fulfilling their need to give back to others. Whether your experience is clinical or clerical, all employees at Coastal Cancer Center are needed and valued. Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve. We provide a family environment built on teamwork where people pitch in where needed and take care of each other! That includes offering the best pay, benefits, and perks that the healthcare industry has to offer. Not to mention our patient-centered and recovery-driven work culture.

Requirements

High School education or equivalent.
Prefer three (3) years medical experience.
Knowledge of medical terminology.
Knowledge of medical billing/collection practices.
Knowledge of basic medical coding and third-party operating procedures and practices.
Knowledge of grammar, spelling, and punctuation to type correspondence.
Skill in using computer programs and applications.
Skill in using calculator.
Ability to read, understand and follow oral and written instructions.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Ability to communicate clearly and concisely.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Ability to maintain confidentiality of sensitive information.

Responsibilities

Greets and consults with all patients regarding insurance coverage and collecting patient balances.
Verifies insurance benefits and notifies appropriate personnel of changes.
Answers patients’ questions regarding statements and balances.
Works Patient Accounts Receivable Reports timely, accurately and thoroughly.
Reviews daily schedule to prepare Daily Report.
Helps patients with assistance and Medicaid applications.
Communicates with patients regarding their outstanding balances to avoid collection agency placement.
Works consistently to reduce outstanding patient accounts receivable.
Identifies and reports potential credit balances to Refund Specialist in accordance with refund policy.
Maintains confidentiality in regard to patient account status and the financial affairs of the company.
Prepares accounts for financial assistance and for review by the Board of Directors.
Attends staff meetings.
Manages high level of stress.
Other duties as assigned.