Accounts Receivable Operations Manager

ACE Hardware•Oak Brook, IL

2d•$102,900 - $128,600

About The Position

This position will oversee all aspects of the Accounts Receivable Operations function including: the timely and accurate posting and cash application of all retailer receipts, the processing of all retailer manual refund and payment requests, the processing of all manual retailer debits and credits, the processing of all Policy A Defective claims and the coordination of the store cancellation/closeout process. This position will also be responsible for managing the oversight of several key Ecommerce accounts receivable operational activities supporting both Emery Jenson and AceHardware.com, along with the accompanying reporting and analysis of Emery Jensen Operating Metrics and related analysis. The Accounts Receivable Operations Manager will serve as the department liaison with IT to drive all Accounts Receivable system issues to resolution, serve as the department lead on systems projects impacting the Accounts Receivable operation and will train current and new team members on SAP. In addition, this team member will lead the team in developing or enhancing operational internal controls and procedure manuals and be called upon to prepare other ad hoc reporting and analysis as needed. This team member will also support the Accounts Receivable Accounting Manager and provide retailers and business partners with Accounts Receivable information as needed. What You’ll Do Lead Accounts Receivable Operations, including cash application (lockbox, ACH, wire) and daily posting Manage processing of retailer manual refunds, payment requests, debits, and credits Coordinate billing upload requests with cross-functional business partners; ensure Brand Assessment billings are completed accurately and prepare and distribute annual Brand Assessment letters Provide team leadership through delegation, review of work, issue resolution, and deadline management Lead eCommerce AR operations for AceHardware.com, proactively identifying, streamlining, and standardizing key processes as well as managing cash application and timely monthly close activities Oversee Emery Jensen AR reporting and analysis; identify opportunities to reduce manual effort and improve remittance methods Serve as AR liaison to IT; document defects, drive resolution, and support AR-related systems projects Train and support current and new team members on SAP and related AR operational processes Maintain and enhance AR Operations procedures, internal controls, and policy/procedure documentation Oversee Policy A Defective program activities, including claim approvals, credits, pricing maintenance, and vendor reimbursement follow-up Coordinate store cancellation/closeout process, reconcile final balances, resolve discrepancies, and retire store numbers in SAP Support retailers and business partners by researching AR inquiries and providing accurate operational and financial information including external audit requests throughout the year. Who You Are You are a people leader who brings strong Accounts Receivable operations knowledge and a continuous-improvement mindset to high-volume, deadline-driven work. You communicate clearly across teams and are comfortable partnering with IT to troubleshoot system issues and improve processes in SAP and related tools.

Requirements

Bachelor’s degree in Business (Accounting, Finance, Information Systems, or related)
5+ years of experience in corporate finance/accounting operations
Working knowledge of accounting principles and AR processes (cash application, credits/debits, refunds)
Proficiency in SAP and ability to identify, document, and help resolve system issues
Advanced Excel skills and proficiency in Microsoft Office (Excel, Word)
Strong analytical and problem-solving skills with attention to detail
Ability to prioritize work, meet deadlines, and operate with minimal supervision
Excellent verbal and written communication skills; ability to partner cross-functionally

Nice To Haves

Prior people-management or supervisory experience
Experience supporting Accounts Receivable operations and/or process automation initiatives

Responsibilities

Lead Accounts Receivable Operations, including cash application (lockbox, ACH, wire) and daily posting
Manage processing of retailer manual refunds, payment requests, debits, and credits
Coordinate billing upload requests with cross-functional business partners; ensure Brand Assessment billings are completed accurately and prepare and distribute annual Brand Assessment letters
Provide team leadership through delegation, review of work, issue resolution, and deadline management
Lead eCommerce AR operations for AceHardware.com, proactively identifying, streamlining, and standardizing key processes as well as managing cash application and timely monthly close activities
Oversee Emery Jensen AR reporting and analysis; identify opportunities to reduce manual effort and improve remittance methods
Serve as AR liaison to IT; document defects, drive resolution, and support AR-related systems projects
Train and support current and new team members on SAP and related AR operational processes
Maintain and enhance AR Operations procedures, internal controls, and policy/procedure documentation
Oversee Policy A Defective program activities, including claim approvals, credits, pricing maintenance, and vendor reimbursement follow-up
Coordinate store cancellation/closeout process, reconcile final balances, resolve discrepancies, and retire store numbers in SAP
Support retailers and business partners by researching AR inquiries and providing accurate operational and financial information including external audit requests throughout the year

Benefits

Incentive opportunities, based on role/grade level (company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
Company Car, phone and fuel card are provided for field-based positions
Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
Birth/Adoption bonding paid time off
Adoption cost reimbursement
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Identity theft protection