Accounts Receivable Manager
About The Position
The Accounts Receivable (AR) Manager is responsible for leading and optimizing the company’s end-to-end accounts receivable function, including billing, collections, cash application, and credit management. This role owns AR aging and cash collection performance, with a primary focus on reducing past-due balances, improving DSO, and maintaining accurate customer account balances. The AR Manager will play a key role in building scalable processes, improving operational efficiency, and leveraging technology and ERP capabilities to support the company’s continued growth. This individual will lead the AR team, resolve complex customer issues, and partner cross-functionally with Sales, Operations, and Finance leadership to ensure an efficient and well-controlled order-to-cash environment.
Requirements
- Bachelor’s degree in Accounting, Finance, or related field.
- 5+ years of accounts receivable or order-to-cash experience.
- 2+ years of supervisory or management experience.
- Strong understanding of AR processes, collections, and credit management.
- Experience with ERP systems.
- Intermediate to advanced proficiency in Microsoft Excel.
Nice To Haves
- Experience in distribution, manufacturing, or product-based businesses.
- Experience in a private equity-backed or high-growth company environment.
- Experience leading AR cleanup or transformation initiatives.
- Experience with NetSuite ERP.
Responsibilities
- Own the full AR lifecycle, including invoicing, cash application, collections, and account reconciliation.
- Ensure timely and accurate issuance of customer invoices, credit memos, and account statements.
- Maintain accurate and complete customer account records within the ERP system.
- Review and approve adjustments, write-offs, and account reconciliations.
- Own AR aging and drive reduction in past-due balances and overall DSO.
- Develop and execute structured collection strategies across customer segments.
- Establish collection priorities, cadence, and escalation protocols.
- Act as escalation point for complex or high-risk customer accounts.
- Identify root causes of delayed payments and implement corrective actions.
- Partner closely with Sales, Customer Service, and Operations to resolve disputes and improve collection outcomes.
- Balance customer relationship management with enforcement of payment terms.
- Support alignment between commercial activity and cash collection performance.
- Lead resolution of complex customer accounts, including disputes, deductions, and historical discrepancies.
- Establish and enforce customer credit policies, limits, and approval processes.
- Review financial statements, credit reports, and payment history to inform credit decisions.
- Monitor high-risk accounts and implement mitigation strategies.
- Partner with leadership on bad debt analysis and reserve recommendations.
- Identify and implement process improvements to enhance AR efficiency and accuracy.
- Leverage ERP capabilities (NetSuite preferred) to improve billing, collections tracking, and reporting.
- Develop and maintain SOPs for AR processes and controls.
- Support system implementations and enhancements impacting order-to-cash workflows.
- Drive increased utilization of ERP and AR tools to improve visibility, automation, and reporting.
- Analyze AR aging and provide actionable insights on collection performance and risk.
- Prepare regular AR reporting, including aging, cash collections, and trend analysis.
- Support month-end, quarter-end, and year-end close processes.
- Ensure alignment between AR subledger and general ledger.
- Ensure compliance with internal controls, company policies, and GAAP.
- Maintain strong controls over billing, cash application, and write-offs.
- Support internal and external audits by providing documentation and analysis.
- Lead, develop, and mentor AR team members.
- Establish performance expectations tied to collections and account management.
- Ensure effective workload distribution and accountability across the team.
- Build a high-performance, results-oriented AR function.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
