Accounts Receivable/Interline Specialist 1
About The Position
As an Accounts Receivable/Interline Specialist 1, you will be responsible for handling and resolving requests, disputes, and complaints received via email or phone call from internal and external customers. Also responsible for the timely processing of reconsignments and freight terms disputes. Provide accurate and timely responses to inquiries received via email or phone call from internal and external customers. Oversee the email management system that distributes requests as defined in operating procedures. Communicate with customers regarding reconsignment requests. Obtain proper authority to change delivery address and apply appropriate fees. Conduct research to properly address and resolve customer inquiries and disputes involving invoicing. Obtain authorization required to create or correct invoices as necessary. Use analytical skills to work correction reports received from carriers. Report findings to management, the traffic department, and the interline carrier. Interact daily with Support Center departments, service center associates, external customers, and carrier corporate and service center/terminal associates. Cross-train on all Interline processes.
Requirements
- High School Diploma or GED
Nice To Haves
- Previous experience in collections and/or accounts payable or receivable.
- Previous experience in customer service.
- Previous experience in the transportation industry.
Responsibilities
- Handle and resolve requests, disputes, and complaints received via email or phone call from internal and external customers.
- Process reconsignments and freight terms disputes in a timely manner.
- Provide accurate and timely responses to customer inquiries.
- Oversee the email management system for request distribution.
- Communicate with customers regarding reconsignment requests.
- Obtain proper authority to change delivery addresses and apply appropriate fees.
- Conduct research to resolve customer inquiries and disputes involving invoicing.
- Obtain authorization to create or correct invoices.
- Use analytical skills to work correction reports received from carriers.
- Report findings to management, the traffic department, and the interline carrier.
- Interact daily with Support Center departments, service center associates, external customers, and carrier corporate and service center/terminal associates.
- Cross-train on all Interline processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
