Accounts Receivable & Credit Manager

JOHNSON HEALTH TECH TRADING INC•Village of Cottage Grove, WI

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About The Position

Johnson Health Tech Trading is seeking a seasoned Accounts Receivable & Credit Manager to lead the Accounts Receivables department within Shared Services. This role is responsible for overseeing credit, collections, cash applications, and receivables operations in a high-volume retail and direct-to-consumer environment. The position provides direct supervision to Accounts Receivable staff and is accountable for ensuring accurate, timely processing of receivables, disciplined credit management, effective risk mitigation, and strong internal controls. The Manager partners cross-functionally with Sales, Customer Service, Operations, and Corporate Accounting to safeguard company assets and support revenue objectives.

Requirements

Bachelor’s degree in accounting, finance, or related field strongly preferred.
Or a combination of education and experience.
8 to 12 years of progressive experience in accounts receivable and credit management.
Prior leadership experience supervising accounting or shared services staff required.
Experience with various size retailers and DTC receivables strongly preferred.
Experience with third-party funding platforms and major credit card processors preferred.
SAP experience required and web-based customer portals experience preferred.

Responsibilities

Lead and manage the Accounts Receivable team within Shared Services.
Oversee high-volume cash application across multiple funding sources, including credit cards, third-party financing providers, and retail customer remittances.
Analysis of monthly aging to proactively manage delinquency and reduce DSO.
Review and approve customer credit limits, special terms and over-limit situations.
Monitor and review monthly chargebacks, deductions, and short payments; ensure timely investigation and resolution.
Partner with Sales and Customer Service to resolve disputes and mitigate credit exposure.
Develop and implement strategies to reduce write-offs and improve overall receivables performance.
Create and manage intercompany receivables.
Daily reconciliation of cash accounts across multiple entities.
Ensure adherence to revenue recognition standards and internal control requirements.
Review and update internal procedures to support sound accounting practices and operational efficiency.
Support internal and external audit requests as needed.
Leverage ERP functionality to optimize automation of accounts receivable and credit processes.
Participate in ERP upgrades and enhancements impacting accounts receivables.
Identify opportunities for cost savings, process efficiencies, and improved reporting.
Support direct funding initiatives and other cross-functional projects as assigned.
Prepare and present aging, write-off, bad debt reserve, and credit exposure reporting to leadership.
Analyze trends in deductions and retailer compliance requirements.
Provide actionable insights to improve collections performance and cash flow.
Directly supervise Accounts Receivable staff.
Establish departmental objectives aligned with corporate financial goals.
Conduct regular one-on-one meetings and performance evaluations.
Approve timekeeping and manage staffing schedules.
Coach, mentor, and develop team members to build bench strength and succession readiness.
Lead regular team meetings focused on performance metrics, process alignment, and professional development.
Address performance concerns and recommend personnel actions when appropriate.