Accounts Receivable Coordinator

Corporate Office•Boston, MA

5d•Onsite

About The Position

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool , a luxury Breve Spa , and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted “2023 Best Places to Work” by the Boston Business Journal! Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one. Grab the reigns and help shape the future of the Seaport’s best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. The Accounts Receivable Coordinator will support the AR function through the coordination of group billing and the maintenance of accurate group bill accounts, possess knowledge of and provide assistance with FIT billing, and actively participate in all Customer Service aspects of the department. Hourly rate for this position: $ 31.43

Requirements

Must have 1-2 years of accounts receivable experience, preferably in the hospitality industry
Exceptional organizational skills, with the ability to communicate effectively and work well under pressure to meet deadlines
Customer service, strong oral and written communication skills
Must be flexible and able to work weekends on occasion
Knowledge of Property Management system and back-office accounting systems
Extensive use of Excel with intermediate level skills
Position requires extensive knowledge of Microsoft Office Suite including Word and Outlook
Computer and printer, telephone, pen/pencil, photocopier, file folders, filing cabinet, and facsimile machine
Use of Kronos time clock

Nice To Haves

Associate’s degree in hospitality or related field preferred

Responsibilities

Client Billing and Collections for hotel group programs: Review Group Contract and Resume to ensure that all billing requirements are met
Attend weekly resume meetings, and pre-conference meetings as required
Conduct daily bill reviews for all group accounts to ensure accurate billing
Monitor guest open folio ledger and review to ensure that group accounts are closed out timely
Prepare and send group invoices within SOP timeframe, ensuring that there is support for all charges, and a CS Manager has approved the bill prior to emailing to client
Conduct follow-up (10-day) to ensure that client has received invoice, and review and reconcile any disputes in a timely manner, noting all detail in Opera
Maintain neat and organized electronic billing files in the AR share drive
Log all correspondence and collection activity related to the specific account in Opera
Conduct Collection activity for group invoices until bill is paid, alert supervisor/manager of all potential late payments
Audit commission check request for paid groups in coordination with Sales department
Charge advance deposits to group guests credit cards based on cost estimates provided by CS
Respond to all client inquiries in a timely, efficient manner and record notes in Opera
Prepare weekly AR status report for Controller
Perform other tasks as directed by AR and Accounting Manager
Customer Service Responsibility: Present self in a professional manner including appearance, identification, general communication and conduct at all times
Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive teamwork approach to daily events
Dependability: Attendance : Adheres to established schedule of work hours. Follows established procedures for early notification to supervisor when unable to report to work. Punctuality: Arrives to work at scheduled times and works until authorized to leave.