Accounts Receivable Coordinator

The Raymond Corporation • Charlotte, NC

1d • Hybrid

About The Position

As an Accounts Receivable Coordinator, you will be responsible for managing the invoicing and collection process to ensure timely receipt of payments from customers. This involves reviewing invoices, contacting customers regarding overdue payments, resolving account discrepancies, and providing exceptional customer service. Additionally, you will collaborate with cross-functional teams and assist in audit inquiries to maintain accurate financial records. By fulfilling these responsibilities, you will contribute to the efficient management of accounts receivable processes, maintain positive customer relationships, and support the overall financial integrity of the organization.

Requirements

• All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.
• Demonstrated willingness to learn about the organization, customer base, and role processes.
• Self-motivated, organized, and capable of swiftly switching tasks as needed in a dynamic environment.
• Collaborative team member with a proactive approach to seeking assistance and offering support to peers.
• Ability to adapt within established processes while actively contributing to process improvements.
• Strong analytical skills, with a curious mindset and a proactive attitude towards learning.
• Exceptional attention to detail and thoroughness in all tasks.
• Excellent customer service skills, with a commitment to providing exceptional support to both internal and external stakeholders.

Nice To Haves

• Associate's degree in accounting, business, or related field preferred; or
• 2-3 years of equivalent combination of education, training, and experience will be considered.

Responsibilities

• Perform necessary steps to ensure invoices are accurately generated and delivered to customers within stated terms. Document collection efforts in corresponding customer files to track payment status.
• Contact customers regarding aged invoice problems, initiate collection efforts, and communicate payment reminders to facilitate prompt payment processing.
• Resolve outstanding collections by examining customer payment plans, payment history, and credit lines, taking appropriate actions to secure payment.
• Verify the validity of account discrepancies by obtaining and investigating information from sales, service departments, and customers. Reconcile customers' statements to ensure accuracy.
• Resolve valid or authorized deductions by entering adjusting entries and ensuring adherence to established credit terms and payment plans.
• Regularly interface with cross-functional Operations teams to address customer-related issues and facilitate efficient resolution of payment disputes or invoicing discrepancies.
• Escalate and notify AR Manager and Department Managers promptly of any disputes or invoicing issues that require higher-level intervention or resolution.
• Reconcile General Ledger cash accounts to ensure accuracy and completeness of financial records.
• Assist in researching unidentified receipts with the bank and/or customer to properly allocate funds and maintain accurate accounting records.
• Provide exemplary customer service to both internal and external customers, addressing inquiries and concerns in a professional and timely manner.
• Process email requests related to accounts receivable inquiries, ensuring timely and accurate responses to internal and external stakeholders.
• Assist with internal and external audit inquiries by providing relevant documentation, explanations, and support as needed to ensure compliance with audit requirements.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

• Medical, Dental and Vision Insurance, Prescription Drug Plan.
• Company-paid Disability, Life and AD&D Insurance
• 401(k) plan with company match and profit sharing
• Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Paid Time Off
• Employee Assistance Program
• Tuition Reimbursement
• Milestone & Anniversary Gifts
• Philanthropy/ Corporate Contributions
• Associate Giving Fund
• Discount Programs.
• Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse.
• Flexible Work Arrangements: This includes remote work options and flexible scheduling.
• Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.
• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
• Company-sponsored social events and team-building activities.
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree