Accounting - Accounts Receivable Coordinator

Halekulani Hotel•Honolulu, HI

53d

About The Position

This Accounts Receivable Coordinator, along with the Accounts Receivable Manager, is responsible for maintaining ledgers, managing incoming payments, ensuring accurate billing, maintaining customer relationships and posting all transactions in accordance with Halekulani and Halepuna Hotels' policies and procedures. The ideal candidate must be a strong and effective communicator as they will work closely with guests and various departments daily. Incumbent must exemplify the Company's Mission, Vision, and Values.

Requirements

High School diploma required.
Minimum two (2) years of Accounting experience, preferably in Accounts Receivable.
Strong oral and written communication skills.
Strong organizational skills, attention to details, and the ability to multiâtask various projects and processes at the same time in order to meet deadlines.
A proven ability to work effectively in a team environment with clients, guests, and staff is required. Excellent interpersonal skills with the ability to establish professional relationships.
Ability to maintain confidentiality of guest and team member information and pertinent hotel data.
Ability to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of property management system and manual procedures.
Must be effective in handling problems, including identifying, preventing, and solving problems.
Must be able to understand and apply complex information/data from various sources to meet appropriate objectives.
Proficiency in Microsoft Office (Word and Excel)
Ability to learn hospitality management, point of sale and other software.

Nice To Haves

Bachelor's Degree in Finance or Accounting preferred.

Responsibilities

Process incoming payments in compliance with financial policies and procedures.
Prepare invoices and verify bank deposits and credit card payments.
Research, reconcile and post cash receipts daily and resolve client inquiries and disputes.
Maintain strong communication with guests and travel wholesalers to resolve any disputes and billing discrepancies.
Assist in monitoring credit limits of outstanding accounts and ensure timely credit collections of outstanding payments with the focus to minimize A/R outstanding balance.
Monitor past due accounts and follow up with customers to resolve outstanding balances and send to debt collectors as needed.
Assist in Balancing and reconciling hotel and A/R ledgers and direct billings daily.
Assist in reconciliation of the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Generates financial statements and reports detailing accounts receivable status and review for accuracy.
Assists the accounting staff during month end and year end closing of accounts.
Work closely with room reservations and front office teams to ensure proper procedures are followed for online travel agency reservations.
Reviews and set up new customers and assist with customer changes.
Performs other duties as assigned.