Accounts Receivable Coordinator (FT)

Grand Traverse Resort and Spa • Acme, MI

8d • Onsite

About The Position

This position provides support documentation and invoices for Resort accounts receivable and member accounts, and addresses any questions or concerns that may arise during that process. The role involves cataloging and maintaining billing files in the system.

Requirements

• Accounts Receivable and/or Accounting experience is required.
• Strong computer skills in Excel and Word.
• Candidate must have proper listening skills.
• Candidate must be able to maintain patience and professional attitude when dealing with issues that may arise.
• Candidate must have the ability to comfortably handle confrontation.
• Candidate must have ability to manage, maintain and hold private highly confidential information.
• Must be able to sit for long periods of time.
• Must be capable of lifting or moving documentation boxes weighing up to 50 lbs.
• Candidate must have the ability to work comfortably with deadlines and meet them as required.
• Candidate must be able to listen, engage and resolve difficult issues that guests may present.
• Candidate must be comfortable in making collection calls, informing individuals that accounts may be closed, privileges withheld or involvement of collection firms.
• Must be able to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

• Minimum of 2 years college experience preferred.
• Previous Abacus knowledge a plus.

Responsibilities

• Research and provide support documentation on charges incurred by Resort guest and member accounts.
• Maintain a complete file on all member accounts, including signed contract, correspondence, initiation fee payments and refunds, and all pertinent membership information.
• Provide timely and accurate billings of all accounts.
• Handle posting of charges, adjustments, and payments.
• Maintain a secured file containing all credit card information for members participating in the auto-pay program.
• Charge member credit cards on a monthly basis between the 25th or next business day for those in the auto-pay program.
• Maintain an ongoing spreadsheet with member name, number, membership type, and amount received for members in the discounted pre-pay membership program, updating it monthly for year-end audit.
• Meet with guests, groups, and members at their convenience as needed.
• Verify the Membership/Village Health Club General Ledger ties to the end of month Membership aging and address any discrepancies.
• Field calls from guests, groups, and members and address their concerns and questions.
• Cross train in other areas of accounting to assist co-workers when needed.
• Follow-up on billings with timely phone calls to verify receipt of invoices and address any questions or concerns.
• Assist in the collection of past due accounts.
• Maintain a log of past due membership accounts and determine if they are to be suspended or cancelled in the event of non-payment.
• Maintain record of Accounting deadlines and monitor their completion.
• Assist in the completion of weekly and monthly reports used by Resort departments.
• Work closely with other departments in resolving concerns regarding billings.
• Provide strong support in day-to-day operations of the Accounting Department.
• Maintain a good rapport with fellow employees and reflect a positive attitude.
• Complete all assignments requested.
• Follow proper grooming and dress standards.
• Maintain open line of communication with supervisor.
• Understand and abide by environmental practices of the resort.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree