Accounts Receivable Collections Specialist

DISA Global Solutions, Inc.•Houston, TX

2d•$24 - $26•Hybrid

About The Position

DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training. Position Summary: The Accounts Receivable Collections Specialist reports to the Collection Manager and is responsible for providing satisfactory client support with regard to billing inquiries and concerns. The AR Collections Specialist is a customer service "problem solver" who assists with the resolution of client inquiries and disputes in order to facilitate payment of receivables. This is a critical role, as the swift resolution of customer issues allows for expeditious payment to the client account. The AR Collections Specialist will conduct his/her activity with professionalism, courtesy, and diligence.

Requirements

Associate’s degree (A.A/A.S) (preferred) or related two years of college or technical school OR two (2) years of related AR collections experience and or training; or combination of both.
Bilingual, Spanish speaking (Required)
Working knowledge of MS Office and databases.
Excellent communication skills (written and oral).
Must show initiative and be reliable to work with a high level of independence.

Nice To Haves

WorkDay experience preferred.

Responsibilities

Verify and send invoices for services rendered if requested.
Submission of all credit memo requests, misapplication of payments, debit, rebill forms, including all support documentation arising from disputed claims.
Add proper notations on accounts, ensuring proper status updates and coding on accounts.
Communicate with customers via phone, email, fax or mail.
Processing customer credit card payments.
You will submit closure forms for account closure requests.
Emailing/ faxing billing reminders and statements to clients.
Reconcile accounts receivable using weekly aging reports.
Handling all email inquiries as well as inbound and outbound calls in a timely manner.
Following company policies and protocol when handling different topics.
Build workable relationships by assisting clients in a positive and supportive manner.
Enter notes and records of all conversations on the Client’s account.
Obtains and mails invoice copies for customers, as requested.
Assists with invoicing.
Other duties as assigned by management.