Accounts Receivable & Collections Specialist

ForTec Medical • Hudson, OH

15d

About The Position

This position will assist and facilitate the overall operations of the Accounts Receivable and Collections Department. This includes the collection of purchase orders (PO), collecting past due accounts, negotiating payment plans, alerting management of collection issues, researching unapplied cash, and answering incoming customer questions and concerns. This position may also require using outside customer portals to obtain POs, billing, invoice rejection, and/or remittance details. Make regular collection contact with past due customers, and escalate when necessary. Contact customers to obtain purchase orders when a customer has not sent one to us on their own. Assist in monitoring general Accounts Receivable E-mailbox and ensure all incoming customer questions are answered timely. Research and resolve unapplied cash. Apply purchase orders, if applicable to your role Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance Participate in, or provide support for annual or state audit requests Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Requirements

• Associate’s or Bachelor’s degree in accounting or related field, or equivalent experience preferred. High School diploma or equivalent required.
• 1-3 years of recent work experience in accounts receivable, collections calls, and billing in a high-volume, fast-paced environment required.
• Ability to manage high-volume activity and multitasking is essential
• High degree of accuracy, attention to detail, and ability to function effectively in meeting daily deadlines.
• Excellent judgment and organizational skills.
• Excellent written and verbal communication skills.
• Strong analytical skills to assess problems and develop solutions.
• Must be able to multi-task.
• Proficient technical knowledge of Microsoft Office applications.

Nice To Haves

• Microsoft Dynamics/Great Plains experience preferred

Responsibilities

• Collection of purchase orders (PO)
• Collecting past due accounts
• Negotiating payment plans
• Alerting management of collection issues
• Researching unapplied cash
• Answering incoming customer questions and concerns
• Using outside customer portals to obtain POs, billing, invoice rejection, and/or remittance details
• Make regular collection contact with past due customers, and escalate when necessary
• Contact customers to obtain purchase orders when a customer has not sent one to us on their own
• Assist in monitoring general Accounts Receivable E-mailbox and ensure all incoming customer questions are answered timely
• Research and resolve unapplied cash
• Apply purchase orders, if applicable to your role
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
• Participate in, or provide support for annual or state audit requests
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Benefits

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members.
• Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED