Collections & Accounts Receivable Specialist

R+L Carriers•Ocala, FL

About The Position

Key Responsibilities Collections & Accounts Receivable Post and reconcile payments (ACH, wire, check) Maintain accurate AR aging reports Proactively follow up on past-due freight invoices Communicate with customers, brokers and third-party logistics providers (3PLs) Resolve short pays, chargebacks, and billing disputes Negotiate payment timelines when necessary Escalate high-risk or severely delinquent accounts Documentation & Compliance Review bills of lading (BOLs), PODs, accessorial charges, and rate confirmations for billing accuracy Ensure compliance with contract terms and customer agreements Maintain organized records for audit and company review Credit & Risk Management Review creditworthiness of customers, brokers and third-party logistic providers Monitor Days Outstanding and recommend credit holds when needed Work closely with Customer Service and Operations regarding customers on credit hold Collaboration Coordinate with Dispatch, Operations, and Pricing teams to resolve billing discrepancies Provide feedback to improve billing accuracy and reduce revenue leakage Support month-end close and reporting Qualifications 2+ years of Accounts Receivable and/or Collections experience Transportation, trucking, or logistics industry experience preferred (reefer/cold chain a plus) Familiarity with freight billing, accessorial charges, and customer payment processes Experience with TMS or accounting software (e.g., McLeod, TMW, QuickBooks, SAP, etc.) Strong Excel skills Excellent communication and negotiation skills High attention to detail and ability to manage high invoice volume Preferred Skills Exceptional dispute resolution and organizational skills Knowledge of fuel surcharge calculations Understanding of detention and layover billing practices Ability to manage high-volume customer accounts Key Competencies Detail-oriented and process-driven Assertive but professional communicator Strong follow-up and persistence Ability to work in a fast-paced, deadline-driven environment Analytical mindset with focus on improving cash flow Performance Metrics Reduction in Days Outstanding Aging over 60/90 days Invoice accuracy rate Dispute resolution turnaround time Collection effectiveness index (CEI)

Requirements

2+ years of Accounts Receivable and/or Collections experience
Transportation, trucking, or logistics industry experience preferred (reefer/cold chain a plus)
Familiarity with freight billing, accessorial charges, and customer payment processes
Experience with TMS or accounting software (e.g., McLeod, TMW, QuickBooks, SAP, etc.)
Strong Excel skills
Excellent communication and negotiation skills
High attention to detail and ability to manage high invoice volume

Nice To Haves

Exceptional dispute resolution and organizational skills
Knowledge of fuel surcharge calculations
Understanding of detention and layover billing practices
Ability to manage high-volume customer accounts

Responsibilities

Post and reconcile payments (ACH, wire, check)
Maintain accurate AR aging reports
Proactively follow up on past-due freight invoices
Communicate with customers, brokers and third-party logistics providers (3PLs)
Resolve short pays, chargebacks, and billing disputes
Negotiate payment timelines when necessary
Escalate high-risk or severely delinquent accounts
Review bills of lading (BOLs), PODs, accessorial charges, and rate confirmations for billing accuracy
Ensure compliance with contract terms and customer agreements
Maintain organized records for audit and company review
Review creditworthiness of customers, brokers and third-party logistic providers
Monitor Days Outstanding and recommend credit holds when needed
Work closely with Customer Service and Operations regarding customers on credit hold
Coordinate with Dispatch, Operations, and Pricing teams to resolve billing discrepancies
Provide feedback to improve billing accuracy and reduce revenue leakage
Support month-end close and reporting