Accounts Receivable & Collections Specialist

The Food Source International•Exton, PA

1d•Hybrid

About The Position

The Accounts Receivable & Collections Specialist is responsible for managing the full accounts receivable lifecycle, with a strong emphasis on proactive collections, account resolution, and financial accuracy. This role ensures timely customer payments, investigates discrepancies, supports reporting, and protects the financial integrity of TFSI. This position is well-suited for someone who is detail-oriented, organized, persistent, and professional in customer interactions, with a strong understanding of AR and collections processes.

Requirements

Strong knowledge of accounts receivable and collections practices
Excellent written and verbal communication skills
Ability to analyze account histories and reconcile balances
High level of organization and follow-through
Proficiency in Microsoft Excel and accounting systems
Strong time-management and prioritization skills
Professional judgment and customer-focused problem solving
High School Diploma or GED required
2-3 years of A/R and/or collections experience required (B2B preferred)
Proficiency in Microsoft Office Suite, especially Excel and Outlook

Nice To Haves

Associate's or Bachelor's degree in Accounting or Finance preferred
Experience with accounting software (QuickBooks, Sage, NetSuite, etc.) preferred

Responsibilities

Monitor aging reports daily and conduct outreach to past-due customers via phone, email, and written correspondence
Initiate and manage collection activity, including payment plans and formal escalation steps
Generate reminder notices, demand letters, and collection documentation
Research and resolve short-pays, discrepancies, credit memos, and unapplied payments
Document all collection activity and customer communication in the accounting system
Coordinate with Sales, Customer Service, and Operations to resolve invoice disputes
Prepare daily, weekly, and monthly AR and collections reporting
Support month-end close by reconciling AR balances and summarizing delinquent accounts
Follow internal credit, payment terms, and escalation policies
Support the Accounting team with related administrative and operational tasks
Perform other duties as assigned