Accounts Receivable & Collections Specialist

JCCC • Overland Park, KS

13d • Onsite

About The Position

The Accounts Receivable and Collections Specialist is primarily responsible for internal collection efforts within Bursar’s Office. Responsibilities include communicating with students, companies, and collection agencies to aid in the recovery of past due student and non-student accounts, and counseling students on payment options. The Accounts Receivable and Collections Specialist also assists the Billing and Student Accounts Receivable Coordinator with external collection efforts and reporting. This position reports to the Billing & Student Accounts Coordinator.

Requirements

• High School Diploma or equivalent.
• Two years of collections or related work experience.
• Proficiency with Microsoft Office (Excel, Outlook).
• Ability to work in multiple information systems simultaneously.
• Demonstrated ability to maintain confidentiality.
• Demonstrated ability to complete work with accuracy.
• Demonstrated ability to define problems, collect and analyze data, and implement solutions.
• Effective time and resource management skills.
• Strong interpersonal, written, and verbal communication skills.
• Customer service experience.

Nice To Haves

• Previous student account experience.
• Experience with Banner and TouchNet.

Responsibilities

• Proactively communicates with students in past due status via phone, email, and mail.
• Reviews ageing reports to continuously monitor and update past due accounts.
• Counsel students on payment options, based on student’s goals and college policies.
• Assists Billing & Student Accounts Coordinator in monitoring past due status of nonstudent accounts, including sending notices via email or mail.
• Assists in processing collections fees and writing off uncollectible accounts.
• Maintains past due payment files and communications to external agencies.
• Assists in requests for information from collections agencies.
• Communicates payments and changes in past due status to collection agencies.
• Adds collection fees and supports Billing & Student Accounts Coordinator in maintaining accurate records.
• Monitors collection laws and recommend procedural changes to ensure compliance.
• Collaborates with Bursar Office staff to ensure accurate posting of payments received from Collections Agencies.
• Maintains general knowledge of Bursar Office policies and assists students and college staff.
• Provides coverage of office phone lines and the collections mailbox.
• Participates in Bursar Office training, retreats and staff meetings
• Duties and responsibilities, as required by business necessity, may be updated at any time at the discretion of management.

Benefits

• Optional Retirement plan access
• Personal annual leave
• 14 days of paid holidays
• Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
• Free access to the Gym on campus for all employees and dependents
• Discount to the Hiersteiner Child Development Center

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED