Accounts Receivable & Collections Specialist

K&R Staffing HR Consulting

1d•Onsite

About The Position

We are seeking an experienced Accounts Receivable & Collections Specialist to manage assigned customer accounts, maintain accurate records, and ensure timely collection of payments. This full-time role involves direct communication with customers, resolving billing discrepancies, processing payments, and collaborating with internal departments. The ideal candidate will have a strong understanding of accounting principles, excellent communication and analytical skills, and proficiency in Microsoft Office and accounting software.

Requirements

High school diploma or GED required.
2+ years of accounts receivable, collections, or related accounting experience.
Working knowledge of accounting principles and practices.
Previous experience with credit and collections.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to prioritize work and effectively manage multiple customer accounts.
Proficiency with Microsoft Office, particularly Excel and Outlook.
Experience using accounting or ERP software.
Must have a valid driver's license.
Must be able to complete a background check successfully and drug screening.
Must be authorized to work in the United States.

Nice To Haves

Intermediate to advanced Excel skills preferred.
Experience with Microsoft Dynamics NAV or a similar system is a plus.
Professional, dependable, and customer-service-oriented approach.

Responsibilities

Manage assigned customer accounts and maintain accurate accounts receivable records.
Prepare, review, and distribute invoices, statements, and other account documentation.
Monitor outstanding balances and take appropriate action on past-due accounts.
Communicate with customers by phone and email regarding outstanding invoices and payment concerns.
Research and resolve billing discrepancies, account questions, and payment issues.
Process and accurately apply payments received through checks, ACH, credit cards, and other payment methods.
Investigate and resolve unapplied payments and account discrepancies.
Review aging reports and prioritize collection activities based on account status.
Establish and monitor payment arrangements when appropriate.
Maintain detailed records of collection efforts and customer communications.
Assist with account reconciliations and month-end accounting activities.
Work closely with sales and other internal departments to resolve invoicing and customer account issues.
Assist with credit memos, account adjustments, refunds, and other AR-related transactions.
Escalate significant credit or collection concerns to management.
Maintain confidentiality of financial and customer information.
Provide general accounting and administrative support as needed.