Accounts Receivable Clerk

The Greenbrier Hotel

11d•Onsite

About The Position

The Accounts Receivable Clerk is responsible for managing billing, cash application, and collections for The Greenbrier and its affiliated entities. This position works closely with Sales, Catering, and operational departments to ensure accurate and timely invoicing, maintain customer accounts, and support the collection of outstanding balances while delivering exceptional customer service.

Requirements

High school diploma or equivalent.
Two (2) or more years of accounts receivable, billing, or collections experience.
Experience with high-volume cash application and account reconciliation.
Strong written and verbal communication skills.
Proficiency in Microsoft Excel and experience using accounting or ERP systems.
Strong organizational skills with exceptional attention to detail.
Ability to maintain confidentiality while handling customer and financial information.

Nice To Haves

Associate's degree in Accounting or a related field.
Hospitality, resort, or group billing experience.
Experience with Opera PMS, Simphony POS, Sage 100, or comparable accounting systems.
Experience reconciling credit card settlements and resolving chargebacks.

Responsibilities

Prepare and issue accurate invoices for group, catering, direct-bill, membership, and miscellaneous receivables.
Reconcile group master folios and banquet checks with signed contracts and banquet event orders before billing.
Process and apply daily cash receipts, including checks, ACH payments, wire transfers, and credit card settlements.
Monitor assigned accounts receivable aging and perform collection follow-up on outstanding balances.
Research and resolve billing discrepancies, payment disputes, and short payments in collaboration with Sales, Catering, and operational departments.
Maintain customer account records, credit applications, and direct-bill authorizations.
Reconcile credit card settlements and chargebacks while supporting daily deposit reporting.
Prepare aging reports and collection status updates for management review.
Assist with allowance for doubtful accounts analysis and write-off documentation.
Maintain organized documentation to support audits and financial reporting.