Accounts Receivable Clerk

Hoover Electric, Plumbing, Heating, and Cooling•Troy, MI

About The Position

The Accounts Receivable Specialist supports the financial health of Hoover Electric, Plumbing, Heating & Cooling by ensuring customer payments are accurately recorded, accounts are properly maintained, and outstanding balances are actively monitored and resolved. This role works closely with customers and internal teams to address billing questions, resolve discrepancies, and maintain accurate financial records. The ideal candidate is organized, detail-oriented, dependable, and comfortable communicating professionally with customers regarding account balances and payment expectations.

Requirements

Previous accounts receivable, billing, collections, bookkeeping, or accounting experience preferred.
Working knowledge of accounts receivable and basic accounting principles.
Strong computer skills and ability to learn accounting and customer management systems.
Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to handle sensitive financial and customer information with discretion.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Nice To Haves

Service Titan knowledge a plus

Responsibilities

Process and accurately record incoming customer payments in a timely manner.
Apply payments to the appropriate customer accounts and invoices.
Maintain accurate and organized customer account and payment records.
Reconcile customer accounts and research discrepancies as they arise.
Identify unapplied payments, incorrect balances, or other account issues and work toward timely resolution.
Regularly review accounts receivable aging reports and identify outstanding balances requiring follow-up.
Contact customers regarding past-due balances and payment status in a professional and customer-focused manner.
Document collection activity, customer communication, payment arrangements, and account updates.
Consistently follow up on outstanding balances until payment or resolution is received.
Escalate significant or unresolved account issues to accounting leadership when appropriate.
Assist with invoicing processes and help ensure invoices are issued accurately and timely.
Respond to customer questions regarding invoices, payments, account balances, and billing discrepancies.
Research billing concerns and coordinate corrections when necessary.
Partner with Customer Service, Operations, and other departments to resolve customer billing and account issues.
Assist with month-end and year-end accounting processes related to accounts receivable.
Provide documentation and account information as requested for reconciliations, reporting, or audits.
Maintain organized records in accordance with company procedures.
Identify opportunities to improve accounts receivable processes, accuracy, and efficiency.
Provide additional accounting support as needed.