Accounts Receivable Clerk II
About The Position
Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarship, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar’s Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information. Responsible for the data entry of Accounts Receivable adjustment forms according to policy. Responsible to monitor delinquent students’ due and send past due emails. Must certify claims for the debt set-off program according to state and university policies. Responsible for answering incoming calls to the main Bursar line on a rotating basis. Must be able to consistently provide excellent customer service, which includes the ability to analyze and explain financial transactions posted to customers’ accounts in a clear and concise manner. Responsible for the data entry of Accounts Receivable adjustment forms according to policy. Responsible to monitor delinquent students’ due and send past due emails. Must certify claims for the debt set-off program according to state and university policies. Responsible for answering incoming calls to the main Bursar line on. Must be able to consistently provide excellent customer service, which includes the ability to analyze and explain financial transactions posted to customers’ accounts in a clear and concise manner.
Requirements
- Experience working in a professional office providing excellent customer service to a diverse customer base
- Experience using general office equipment and computer software such as Word, Excel and Outlook
- Knowledge of accounts receivable practices
- Excellent listening, verbal and written communication skills
- Strong analytical skills including the ability to analyze, interpret and explain complex financial; transactions excellent listening, verbal and written communication skills
- Strong organizational and time management skills
- Ability to work well under pressure with a high degree of accuracy
- Ability to work cooperatively in a team environment
- Ability to work without close supervision and handle diverse tasks and meet deadlines
Nice To Haves
- Experience interpreting and explaining university policies and procedures
- Experience utilizing Banner or similar relational database
- Demonstrated knowledge or experience of accounting and collection practices for receivables
- A.S. or B.S. in accounting, business administration or similar
- Strong Excel skills, including data analysis and formulas
Responsibilities
- Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts
- Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information
- Responsible for the data entry of Accounts Receivable adjustment forms according to policy
- Responsible to monitor delinquent students’ due and send past due emails
- Must certify claims for the debt set-off program according to state and university policies
- Responsible for answering incoming calls to the main Bursar line on a rotating basis
- Must be able to consistently provide excellent customer service, which includes the ability to analyze and explain financial transactions posted to customers’ accounts in a clear and concise manner
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
