Communicate directly with insurance companies to check the status of claim submissions. Perform insurance claim follow-up for insurance denials, rejections and appeals; ability to post cash from an insurance EOB/ERA with an understanding of benefits, copayments, coinsurance, deductibles, and denial codes; assist with other billing/collection duties as needed. Manage the billing system to ensure all claims, fee schedules and contracts are in compliance with payor requirements. Collaborates with our billing software company to resolve any system issues and performs regular software testing/updating as needed.