Transportation - Accounts Receivable & Cash Receipts Specialist

Patterson Companies Inc•Plant City, FL

1d•Onsite

About The Position

The Accounts Receivable & Cash Receipts Specialist is responsible for posting and reconciling customer payments, managing collection activity on outstanding receivables, and supporting accurate cash reporting within a fast-paced freight brokerage environment. This role works closely with operations, agent offices, and customers to resolve payment issues and protect company cash flow.

Requirements

Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred
2+ years of Accounts Receivable, freight billing, or cash application experience
Experience in transportation, logistics, or freight brokerage strongly preferred
Experience with Transportation Management Systems (TMS)
Proficiency in accounting software/ERP systems
Strong Excel skills (pivot tables, lookups, data reconciliation)
Knowledge of freight documentation (Rate Confirmations, Bills of Lading, PODs)
Honest, reliable and adaptable
Punctual and respectful in communication
Strong attention to detail and accuracy
Ability to work in a high-volume, fast-paced environment
Excellent communication and negotiation skills
Strong analytical and problem-solving abilities
Ability to prioritize and manage deadlines
Ability to work independently
Demonstrates sense of urgency

Responsibilities

Maintain accurate customer account records and payment terms
Monitor AR aging reports and proactively follow up on past-due invoices/accounts, working with customers and internal teams to resolve disputes, short pays, and billing issues
Escalate ongoing non-payment concerns and recommend credit holds
Research and resolve invoice disputes related to rates, PODs (Proof of Delivery), and accessorial charges
Communicate credit and Accounts Receivable status updates, risk concerns, and collection activity to leadership and operational teams
Coordinate with agent offices to support resolution of outstanding balances
Post daily customer payments (ACH, wire transfers, lockbox, checks, credit cards)
Apply payments accurately to invoices within the TMS and accounting system
Investigate and resolve short payments, unapplied cash, and discrepancies
Process credit memos, write-offs, and customer refunds when appropriate
Reconciliating daily cash activity to bank statements
Reconcile Accounts Receivable subledger to the General Ledger
Prepare weekly AR aging and DSO (Days Sales Outstanding) reports
Assist with month-end close, accruals, and audit documentation
Track customer payment trends and escalate high-risk accounts
Provide reporting and account updates to leadership and support external credit agency submissions as required
Conduct collection calls
Initiate and manage collection activity on delinquent accounts, including bond claims and industry filings through Blue Boo, Ansonia, and Allianz as appropriate
Coordinate with sales reps and operations teams to resolve disputes
Maintain professional relationships with customers to support long-term partnerships
Negotiate payment plans when necessary
Evaluate and monitor customer credit using Allianz, Blue Book, and Ansonia, recommending limits and managing risk exposure as needed
Support new customer setups, maintain accurate master file information, and escalate credit concerns when appropriate
Ensure compliance with internal controls and company financial policies
Maintain accurate documentation of load confirmations, PODs, and billing records
Identify process improvements to increase billing accuracy and reduce DSO
Support internal and external audits as needed
Support internal departments with account research, payment inquires, and customer balance clarification as needed