Accounts Receivable Cash Associate

Align Technology•Belen, NM

35d

About The Position

The Accounts Receivable Associate (Level 5 - Intermediate) is responsible for ensuring the accurate and timely execution of daily cash application activities across assigned regions by performing detailed analysis of customer payments, bank statements, and supporting documentation. Accountable for maintaining key operational KPIs-including cash application SLAs, unapplied/unallocated cash levels, and month-end cut-off compliance-by proactively identifying discrepancies, resolving exceptions, and escalating complex cases as needed. Reviews and processes SFDC cash adjustment requests, ensuring proper validation, documentation quality, and alignment with internal controls. The Associate conducts ongoing monitoring of the AR Cash general inbox and partners closely with internal stakeholders-including Collections, Customer Advocacy, AP, Revenue, IT, and Treasury-to resolve payment-related issues and ensure seamless cash flow recognition. Performs first-level reconciliations between SAP and bank statements, investigates mismatches, and supports the preparation of monthly reporting packages. Provides peer guidance to AR Specialists by reviewing common errors, sharing best practices, and supporting onboarding and process training. Additionally, the Associate contributes to process stability and continuous improvement efforts by identifying recurring issues, proposing enhancements to SOPs, and participating in UAT and validation testing for system updates or automation initiatives. Works collaboratively across the Shared Service Center to maintain operational excellence, ensure audit readiness, and uphold the accuracy and integrity of the company's Accounts Receivable financial data.

Responsibilities

Perform full daily review of bank statements, identifying and validating customer payments.
Review and process medium-complexity SFDC adjustment tickets.
Validate customer remittance data and escalate inconsistencies.
Perform second-level review for refunds, write-offs, and chargebacks prepared by Specialists.
Perform daily cash application reconciliation between SAP and bank statements for assigned regions.
Investigate unreconciled differences and coordinate with Treasury or Collections to resolve.
Maintain clear audit trails and documentation according to SOX/internal control requirements.
Act as the first escalation point for Specialists for payment discrepancies, reversals, and adjustments.
Support external and internal audit requests by preparing documentation and providing explanations.
Monitor and prioritize the AR Cash general inbox, ensuring timely response and routing
Prepare and distribute AR Cash reports such as unallocated cash, unapplied cash, chargeback monitoring, aging of unapplied items, etc.
Execute assigned steps in the monthly AR close process (cutoff, validation, clearing activities).
Identify process inefficiencies and propose improvements.
Participate in testing of new tools, SAP changes, automation, and workflow updates.
Ensure full compliance with internal controls, audit guidelines, and company policies.