Accounts Receivable Associate
About The Position
Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here! PURPOSE OF THE JOB The purpose of this job is to perform routine Accounts Receivable activities. This position exists to assist the Accounts Receivable department with account activities while providing excellent customer service in line with Company standards.
Requirements
- High School diploma or General Education Development (GED) required.
- Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.
- Knowledge of basic math and accounting concepts is required.
- Must be Customer service oriented with strong organizational skills and attention to detail.
- Ability to effectively present information to policyholders, agents, and internal parties.
Nice To Haves
- Associates degree preferred.
- Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.
Responsibilities
- Performs routine accounts receivable functions.
- Handles all incoming and outgoing mail for the department.
- Processes daily check spasm and wire deposits.
- Processes online payments including the setup of recurring automatic payments.
- Attaches correspondence to policies in SAP (including cancellations and direct collection policies).
- Clears matching payments that were not cleared by the system.
- Reviews and responds to emails received by department group email account.
- Provides research on payment status, account balance, cancellation/reinstatement status etc.
- Handles customers calls from agents and policyholders.
- Assists with processing payments, balances, and payment status.
- References several systems to research policy information.
- Emails Agency statements each month.
- Updates email contact and coordinates address changes.
- Prepares reports and resolves discrepancies.
- Prepares and provides account histories upon customer request.
- Monitors and addresses funds posted to the shell account.
- Assists in reconciling account discrepancies.
- Prepares various reports as requested.
- Applies Final Audit Credits to open balances when previously requested.
- Researches Past Due amounts for policies on automatic payment.
- Reaches out to customers regarding declined and rejected payments.
Benefits
- Challenging work and the ability to make a difference
- You will have a voice and feel a sense of belonging
- We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
- Bonus potential for all positions
- Paid Time Off
- Paid holidays throughout the calendar year
- Want to continue learning? We’ll support you 100%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
