Accounts Receivable Associate
About The Position
Rhythm Express is seeking a highly organized, detail-oriented Order Fulfillment & Billing Associate to join our team in Arden Hills, Minnesota. This role supports order fulfillment and billing operations by processing orders, verifying documentation, and completing data entry in web-based applications. The associate also maintains clinic and account information, manages service initiation, and collaborates with internal teams to ensure accurate billing, efficient order fulfillment, and positive customer experience. The ideal candidate is proactive, excels at administrative and quality-assurance tasks, and consistently produces accurate work.
Requirements
- Highly organized
- Detail-oriented
- Proactive
- Excels at administrative and quality-assurance tasks
- Consistently produces accurate work
- Working knowledge of Safe Harbor regulations and Anti-Kickback statutes and compliance
- Comprehension of multiple, layered, and complex billing cycles (subscription services, accessories, lost devices and fee for service)
Responsibilities
- Order Processing & Documentation: working in conjunction with outside sale representative for complete and accurate account set- up, including working knowledge of Safe Harbor regulations and Anti-Kickback statutes and compliance
- Acceptance Certificates & Lease Schedules: Send Acceptance Certificates and Lease Schedules for distributor orders, ensuring that signatures are obtained prior to device activation.
- New Clinic Setup: Create and manage clinic records across various platforms to ensure smooth integration and consistent data tracking.
- Licensing Portal Management: Oversee the creation of Distributor accounts and manage access requests within the licensing portal.
- Collaboration & Communication: Work closely with internal teams, including sales, customer service, and operations, to resolve order-related issues and ensure smooth order processing.
- Billing of Customers – Comprehension of multiple, layered, and complex billing cycles (subscription services, accessories, lost devices and fee for service)
- Credit Processing: Manage the issuance of credits for returned devices that were previously billed, ensuring timely updates and accurate reconciliation of customer accounts.
- Managing service initiation dates with field team – updating in Sales App and CRM
- Identifying and correcting errors in subscription device counts: using OP, Sales App, Clarity Soft, Zendesk, Sales Order Log and RMA Log
- System Updates & Recordkeeping: Regularly update and maintain accurate records in the CRM, Sales App, and other internal platforms to ensure data integrity and compliance with company processes.
- Reporting Support: Assist in generating and maintaining various reports as needed, providing accurate and timely data
- IDTF Devices Eligible for Warranty, tracking and updating
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
