Accounts Receivable Analyst
About The Position
Under general supervision, the Accounts Receivable Analyst will collect money on customer accounts, provide customer service support in regard to account reconciliation for accounts across several Encore divisions. This position will also offer service to our internal and external customers to expedite payment on overdue invoices and special projects as assigned. Key Responsibilities Responsible for all collection efforts for trade receivables including contacting customers and field operations. Act as a liaison between Encore and the customer to resolve receivable matters and disputes. Provide support to field offices for customer accounts related activities. Provide recommendation on payment plans for customers as needed. Perform in depth account reconciliations for customer accounts as a result of billing, payments, credit memo, or other adjustments. Processing customer refunds as required. Determine, justify and create credit/debit memos and write off adjustments. Payment applications and payment noting. Customer Service Share the responsibility along with other analysts in responding timely to statement inquiries and other questions on the Encore Accounts Receivable master phone line Establish and maintain strong working relationships with other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries. Reporting Perform consolidated account summaries to include pulling data from multiple locations and consolidation reporting Special Projects Projects include audit support, month end tasks and other duties as assigned. Third party collections monitoring
Requirements
- 2+ years of business experience with collections experience preferred.
- Excellent verbal skills, including negotiation skills
- Robust analytical and interpersonal skills
- Must have an affinity for numbers
- Must be able to work independently and as part of a team.
- Strong working knowledge of Microsoft Excel and Word
Nice To Haves
- College degree in Finance or Accounting desired
- Oracle and Highradius experience a plus
- NACM certification a plus
Responsibilities
- Responsible for all collection efforts for trade receivables including contacting customers and field operations.
- Act as a liaison between Encore and the customer to resolve receivable matters and disputes.
- Provide support to field offices for customer accounts related activities.
- Provide recommendation on payment plans for customers as needed.
- Perform in depth account reconciliations for customer accounts as a result of billing, payments, credit memo, or other adjustments.
- Processing customer refunds as required.
- Determine, justify and create credit/debit memos and write off adjustments.
- Payment applications and payment noting.
- Share the responsibility along with other analysts in responding timely to statement inquiries and other questions on the Encore Accounts Receivable master phone line
- Establish and maintain strong working relationships with other Encore departments and team members by providing outstanding customer service and responsiveness to all inquiries.
- Perform consolidated account summaries to include pulling data from multiple locations and consolidation reporting
- Projects include audit support, month end tasks and other duties as assigned.
- Third party collections monitoring
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
