Accounts Receivable Analyst

Russell Stover•Kansas City, MO

About The Position

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you’ll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman’s, and Pangburn’s have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let’s continue making chocolate lovers happy! A day in the life… As the Accounts Receivable Analyst , you will be responsible for the daily reconciliation of customer accounts. You will maintain and reconcile the accounts receivable ledger and prepare management reports. In this position, you will also be responsible for collecting the revenue associated with the sale of Russell Stover product, managing risk in such a way as to assist with the overall profitability of Russell Stover Chocolates disputing invalid deductions, timely and accurately processing all valid deduction claims. As an Accounts Receivable Analyst, you should be passionate about your work and demonstrate ownership of your contribution to the team. You must be able to appropriately prioritize work to achieve goals and communicate effectively with internal and external customers.

Requirements

Bachelor’s degree in Accounting, Economics, or Finance or relevant experience.
Minimum 1+ years of finance experience.
Proficiency with Microsoft Office applications including Excel, Word, and Outlook.
Strong organizational, analytical, and problem-solving skills required.
Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation.
Must be a positive team player.
Must have problem-solving skills.
Ability to meet assigned deadlines.

Nice To Haves

3 years prior deductions, collections, and general AR experience.
CPG experience is a plus
SAP experience
HighRadius experience

Responsibilities

Build strong relationships with internal teams and external customers.
Use vendor portals to monitor claim/payment status and gather needed documentation.
Identify unpaid or short‑paid invoices, review reason codes, and validate claims within set timelines.
Document all collection and follow‑up activities and contact customers regularly to ensure EDI processes function smoothly.
Recommend accounts for escalation when necessary.
Process valid claims accurately and on schedule, meeting monthly productivity and accuracy targets (minimum 90%, goal 100%).
Issue bill‑backs for invalid claims and work with sales by providing required documentation for customer discussions.
Follow up with sales and customers at least twice per month until resolutions are complete.
Review and correctly apply customer account credits.
Validate and process outdated candy credits and non-compliance fines in a timely manner.
Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant’s food safety and quality objectives.
Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
Actively contributes to the continuous improvement of the company’s Food Safety Culture through engagement and actions aligned with your role.