Accounts Payable Vendor Relations

The TJX Companies, Inc.•Marlborough, MA

21h•Onsite

About The Position

The A/P Vendor Relations Coordinator handles merchandise vendor inquiries and disputes related to payments and deductions in a timely and accurate manner in a Call Center Environment. This role works to research receiving and payment issues related to vendor disputes and takes proper action and/or makes recommendations for dispute resolution. Researches vendor disputes and recommends resolution to Management and Merchants. Provides courteous and timely service to vendors in order to maintain Buyers' bargaining position. Assists merchandise vendors with payment inquiries and issues. Ensures timely verbal and written communication with vendors. Tracks vendors' call history accurately in the Call Tracking System. Follows up on all inquiries and correspondence until the vendor issues are resolved. Responsible for obtaining necessary approvals from Merchandising and Finance Management for payback transactions. Works closely with internal and external partners to resolve disputes. Prepares and reviews vendor account analysis with Merchants to resolve vendor issues. Responsible for handling any "special deals" and anticipation as well as obtaining proper approvals based on the Corporate Approval Authority Schedule.

Requirements

1 year minimum customer service experience
Call Center Experience a plus
Strong written and verbal communication skills
Strong problem solving and analytical skills
Good organizational skills
Good follow through skills
Strong PC skills

Nice To Haves

Call Center Experience

Responsibilities

Handles merchandise vendor inquiries and disputes related to payments and deductions in a timely and accurate manner in a Call Center Environment.
Researches receiving and payment issues related to vendor disputes and takes proper action and/or makes recommendations for dispute resolution.
Researches vendor disputes and recommends resolution to Management and Merchants.
Provides courteous and timely service to vendors in order to maintain Buyers' bargaining position.
Assists merchandise vendors with payment inquiries and issues.
Ensures timely verbal and written communication with vendors.
Tracks vendors' call history accurately in the Call Tracking System.
Follows up on all inquiries and correspondence until the vendor issues are resolved.
Responsible for obtaining necessary approvals from Merchandising and Finance Management for payback transactions.
Works closely with internal and external partners to resolve disputes.
Prepares and reviews vendor account analysis with Merchants to resolve vendor issues.
Responsible for handling any "special deals" and anticipation as well as obtaining proper approvals based on the Corporate Approval Authority Schedule.