Accounts Coordinator - Cosmetics and Personal Care

SGS•Fairfield, NJ

9d•Onsite

About The Position

The Accounts Coordinator is responsible for supporting assigned key accounts, clients and sales support services for their assigned business unit.

Requirements

Associates degree (Required)
2+ years working in customer service industry (Required)

Nice To Haves

Bachelor’s degree in relevant field in science or engineering (Preferred)

Responsibilities

Working closely with assigned clients and leads to determine needs
Support Sales in account development and business activities to ensure that all inquiries are managed in a streamlined and timely manner
Prepare written proposals to be issued to clients within 24 hours.
Collaborate with team members for strategic and technical support to complete the requests.
Work with sales to develop new opportunities by prospecting past customers, identifying new potential clients and building client relationships for house accounts across the BU.
Acts as the liaison between the customer and lab managers, responding to questions and resolving problems by coordinating with internal partners.
Prepare weekly/monthly sales reports and support the monthly management reports.
Submit relevant sample documentation to labs including submission forms, purchase orders and SOW’s for subcontracted services.
Update the order system and clients with report dates.
Receive and process orders accurately from clients, sales, KAMs and affiliates
Ensure proper documentation and samples have been received for order processing; manages and tracks sample inventory to ensure timely processing
Send associated paperwork to the executing labs and verify the costs and timing of the contracted services
Analyzing, monitoring and reporting on key account data
Staying current on company services
Drafting and sending communications to clients about new offers.
Document All contacts and efforts with customers processes and practices for addressing the particular needs of their companies
Handling complaints and concerns.
Traveling to tradeshows and product launches.
Maintaining an accurate and updated database of client information.
Adhere to internal standards, policies and procedures.
Perform other duties as assigned.

Benefits

Medical, dental and vision insurance
life insurance
employee wellness programs
Competitive pay
401(k) with company match (immediate vesting upon enrollment)
employee referral program
annual bonus target
Online training courses
virtual and classroom development experiences
tuition reimbursement program
Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)