Accounting Technician

Pitt Community College•Main Campus, NC

9d•Onsite

About The Position

Under general supervision, the Accounting Technician provides cashiering, accounting, and clerical support related to student accounts receivable. The role works in the Cashier’s Office, typically at a service counter and computer workstation, and interacts frequently with students, faculty, staff, and third-party agencies in person, by telephone, and electronically. Work may involve moderate activity and periodic high-volume service periods, particularly during registration, tuition payment deadlines, financial aid disbursements, and the beginning of academic terms. The position handles sensitive financial and student information and must follow institutional policies, financial procedures, and applicable federal and state regulations. It requires accuracy, attention to detail, the ability to manage multiple transactions, confidentiality, and strong customer service. The technician may collaborate with Financial Aid, the Registrar, Continuing Education, and other administrative units to resolve student account issues and ensure accurate financial processing. The position also requires completion of annual training in FERPA Compliance, Title IX Compliance, PCI Compliance, Bloodborne Pathogens at Work, Introduction to Cybersecurity, and HIPPA Rules & Compliance.

Requirements

Associate’s degree with coursework emphasis in Accounting, Business Administration, or a related field.
One to two years of previous experience and/or training involving accounting or finance, or an equivalent combination of training and/or experience providing the required knowledge, skills, and abilities.
Ability to maintain accuracy, attention to detail, confidentiality, and strong customer service while managing multiple transactions.
Ability to communicate effectively with students, staff, and external agencies in person, by phone, and electronically.
Ability to sit for extended periods at a computer workstation; occasionally stand at a service counter or to retrieve files and documents.
Ability to use hands and fingers to operate computers, calculators, cash-handling equipment, and other office machines, and to perform repetitive typing, data entry, record verification, and transaction processing.
Ability to handle cash, checks, and other payment instruments accurately and securely.
Ability to lift and carry files, deposit bags, or office supplies; sufficient vision to review financial documents, computer screens, and accounting records.
Completion of required annual training in FERPA Compliance, Title IX Compliance, PCI Compliance, Bloodborne Pathogens at Work, Introduction to Cybersecurity, and HIPPA Rules & Compliance.
Standard Monday–Friday schedule, with flexibility required during peak operational periods, including registration, tuition payment deadlines, and financial aid disbursements.

Responsibilities

Verify daily cashier reports and prepare daily deposits to appropriate banks; prepare daily reports to the North Carolina State Treasurer and NCCCS.
Receive and process Return to Title IV Financial Aid calculations for repayment or reduction of financial aid.
Assist with the creation and billing of third-party sponsorships.
Process tuition and fee refunds after verifying refund amounts.
Review online web payment emails for payment accuracy and removal of student restriction holds.
Receive daily payments from students, Continuing Education, staff, faculty, third-party payors, EFT, and contracting agencies.
Verify and process deposits from the Bookstore, Library, Copy Center, and other departments.
Process financial aid postings and initiate refund vouchers in the absence of the AR/AP Accounting Technician.
Prepare financial aid refund checks for mailing; hold, track, and contact students regarding held financial aid checks.
Receive, review, process, submit, and/or file documents and reports, including refund requests, bookstore daily reports, day-end reports, and stop-payment forms.
Serve as liaison for the Cashier’s Office to the Financial and Registrar offices.
Receive, process, or resolve student inquiries and issues.
Cross-train for and provide backup to all Accounts Receivable personnel.
Refer to policy and procedure manuals, computer manuals, codes, laws, regulations, publications, and reference texts.
Operate office equipment, including computers, printers, telephones, and calculators.
Communicate with the immediate supervisor, co-workers, staff, and the general public.
Set up and maintain files for receipts and prepare office forms.
Perform other duties as directed.